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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Raspberry pi 3b+ stuck in retropie screen then shutdown

    Scheduled Pinned Locked Moved Help and Support
    auto shutdownstuck screenshut off
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    • A
      arvinzx20
      last edited by

      I use raspberry pi in few months but after I update the ps4 controller the 2nd ds4 stop working. I don't know what is the issue and then after I update everything and restart the raspberry starting on the few text something like that and then will stuck in retropie in few seconds then shut off.

      I don't know what is the cause of this issue but after I update the issue appear and can't solve the issue. already tried following some method to turn safemode but it doesn't work like safemode init=/bin/bash or /sh or using the emergency and rescue doesn't work.
      I also tried to find the controlblockservice but it doesn't seem exist on my raspberry pi under init.d folder.

      I tried to boot different OS in different sd card but it working fine.
      I just don't want to format the whole SD card because settings up takes longer to fix and I only have slow internet connection to download the roms again.

      1 Reply Last reply Reply Quote 0
      • mituM
        mitu Global Moderator
        last edited by

        RetroPie doesn't automatically shutdown your system - did you install any other driver/shutdown script ? Can you add more info about your system, as detailed in https://retropie.org.uk/forum/topic/3/read-this-first.

        A 1 Reply Last reply Reply Quote 0
        • A
          arvinzx20 @mitu
          last edited by arvinzx20

          @mitu
          Here's the specs of my raspi

          Specs:
          Raspberry 3b+
          Canna kit with 5v 2.5A power supply
          Memory card: samsung evo 64gb

          Just little update I tried to use the ctrl+c and alt+Prtsc+r it just skipping the retropie screen and it shows on the screen are stopped bla bla bla... the starting power off/shutdown something like that.

          I can access the files through Linux but I don't know what should I do. I don't know what is the reason but the last time that I use raspi is that I update the whole software then after the update the issue occur.

          Do you know a ways to reset the whole image or just boot it to ssh directly so that I can uninstall the all update?

          I don't want to download the whole games again :( . I hope someone can help me.

          mituM 1 Reply Last reply Reply Quote 0
          • mituM
            mitu Global Moderator @arvinzx20
            last edited by

            @arvinzx20 said in Raspberry pi 3b+ stuck in retropie screen then shutdown:

            Just little update I tried to use the ctrl+c and alt+Prtsc+r it just skipping the retropie screen and it shows on the screen are stopped bla bla bla... the starting power off/shutdown something like that.

            This means there's something else that runs in the background (a service ?) that performs the shutdown. Again - did you install any extra drivers or a shutdown script tailored for your case (in case you have one) ?

            A 1 Reply Last reply Reply Quote 0
            • roslofR
              roslof
              last edited by

              Also wondering if you have a new case, like a Kintaro SNES case, with a physical switch and installed software for it? If so, your Pi may be shutting down by design. If you have such a case and installed software, ensure physical switches are in the correct ON position.

              1 Reply Last reply Reply Quote 0
              • A
                arvinzx20 @mitu
                last edited by

                @mitu said in Raspberry pi 3b+ stuck in retropie screen then shutdown:

                @arvinzx20 said in Raspberry pi 3b+ stuck in retropie screen then shutdown:

                Just little update I tried to use the ctrl+c and alt+Prtsc+r it just skipping the retropie screen and it shows on the screen are stopped bla bla bla... the starting power off/shutdown something like that.

                This means there's something else that runs in the background (a service ?) that performs the shutdown. Again - did you install any extra drivers or a shutdown script tailored for your case (in case you have one) ?

                I don't remember if I install extra driver and I think never installed any shutdown script. The last thing that I touched is the full update. After that the issue occur.

                @roslof said in Raspberry pi 3b+ stuck in retropie screen then shutdown:

                Also wondering if you have a new case, like a Kintaro SNES case, with a physical switch and installed software for it? If so, your Pi may be shutting down by design. If you have such a case and installed software, ensure physical switches are in the correct ON position.

                No, I only have case with fan no switch or anything else just a fan and the fan is steady running after the shutdown and the green light is gone after shutdown only fan and red light remains.

                When I turn on the raspi it start just like running as a normal then the retropie screen shows up after that shutdown. Before it can go to ES screen when it was fine but right now stuck on retropie screen then shutdown.

                Can you recommend any ways to recover or repair it I can access the files through ubuntu OS in my VMware?

                1 Reply Last reply Reply Quote 0
                • mituM
                  mitu Global Moderator
                  last edited by

                  @arvinzx20 said in Raspberry pi 3b+ stuck in retropie screen then shutdown:

                  Can you recommend any ways to recover or repair it I can access the files through ubuntu OS in my VMware?

                  Use a Linux installation (a live CD/USB if you don't have one installed) to be able to access the contents of the ROMS/BIOS and configs from /home/pi/RetroPie and /opt/retropie/configs.

                  1 Reply Last reply Reply Quote 0
                  • IceChes1I
                    IceChes1
                    last edited by

                    Or you can do what I do to transfer ROMs and pull out the SD and put it into your PC. Then copy and paste all your ROMs onto the computer's hard drive. After that simply reinstall Retropie and then put your ROMs back on.

                    HOME CONSOLE
                    Pi 4
                    SanDisk 64 GB
                    Master branch install
                    3.5 amp CanaKit PSU
                    Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                    HANDHELD
                    Pi 0 W
                    SanDisk 32 GB
                    Random image I found. Had a driver I needed.
                    IPEGA PG-9157 USB Receiver

                    A 1 Reply Last reply Reply Quote 0
                    • A
                      arvinzx20 @IceChes1
                      last edited by

                      @IceChes1 said in Raspberry pi 3b+ stuck in retropie screen then shutdown:

                      Or you can do what I do to transfer ROMs and pull out the SD and put it into your PC. Then copy and paste all your ROMs onto the computer's hard drive. After that simply reinstall Retropie and then put your ROMs back on.

                      Tried that on my PC but it doesn't shows any ROMS like the above said it's only works on Linux base OS not for windows OS but the problem I don't have extra PC to install linux and my laptop is actually low HDD space. I was still thinking to fix the issue but the only way that I think will fix this if I reinstall everything and redownload ROMS but the problem I have many ROMS and saved data from SD card that is why I still want it to fix without erasing all my ROMS.

                      1 Reply Last reply Reply Quote 0
                      • IceChes1I
                        IceChes1
                        last edited by

                        Can you back up the OS to your Google Drive? Or a USB stick?

                        HOME CONSOLE
                        Pi 4
                        SanDisk 64 GB
                        Master branch install
                        3.5 amp CanaKit PSU
                        Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                        HANDHELD
                        Pi 0 W
                        SanDisk 32 GB
                        Random image I found. Had a driver I needed.
                        IPEGA PG-9157 USB Receiver

                        1 Reply Last reply Reply Quote 0
                        • A
                          arvinzx20
                          last edited by

                          I would like to up this issue I decided to repair this again. I have a bootable livera1n OS that I think build with linux and now I can access the root files how can I repair or set it all to default instead?

                          mituM 1 Reply Last reply Reply Quote 0
                          • mituM
                            mitu Global Moderator @arvinzx20
                            last edited by

                            @arvinzx20 You need to determine what shuts down the system first - it's something that is still unclear. You could get a log file from /var/log/messages and post the last 100 lines on pastebin.com, that may shed some light on what's causing this.

                            A 1 Reply Last reply Reply Quote 1
                            • A
                              arvinzx20 @mitu
                              last edited by arvinzx20

                              @mitu Thanks for response... Here's my logs message that I found below.

                              • https://pastebin.com/88p7h5Sa

                              What should I do next?

                              The last logs is bluetooth. I remember that I am trying to fix and connect the two bluetooth ps4 controller to connect it to raspberry pi. Do you think I did something wrong about bluetooth that's why it can't go through from retropie screent to es?

                              1 Reply Last reply Reply Quote 0
                              • mituM
                                mitu Global Moderator
                                last edited by

                                @arvinzx20 said in Raspberry pi 3b+ stuck in retropie screen then shutdown:

                                https://pastebin.com/88p7h5Sa

                                This doesn't give an indication of what's triggering the shutdown. Try /var/log/daemon.log maybe ?

                                A 1 Reply Last reply Reply Quote 0
                                • A
                                  arvinzx20 @mitu
                                  last edited by

                                  @mitu

                                  Here's the another logs for daemon.log

                                  • https://pastebin.com/MbmEMkrB
                                  1 Reply Last reply Reply Quote 0
                                  • mituM
                                    mitu Global Moderator
                                    last edited by

                                    2nd log shows that the Pi restarts after the 1st boot - which is normal since 1st boot will resize the filesystem on the sdcard and restart, but the 2nd boot doesn't show any shutdowns/restarts.

                                    Can't determine what's causing the shutdown/restart.

                                    A 1 Reply Last reply Reply Quote 1
                                    • A
                                      arvinzx20 @mitu
                                      last edited by

                                      @mitu Thanks but it seems my issue fixed.
                                      I just backup all my roms and bios and format the sd card and reinstall the latest retropie.

                                      Thanks for helping me... This issue is solve by backing up my roms and bios and reinstall the latest retropie image.

                                      1 Reply Last reply Reply Quote 0
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