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Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

Retro Pi Problems

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  • D
    DezonneLuna99
    last edited by 5 Jul 2023, 01:33

    Who do I contact to send my retro pi fix? No images is coming up from my television screen when I turn it on.

    M H 2 Replies Last reply 5 Jul 2023, 02:44 Reply Quote 0
    • M
      mitu Global Moderator @DezonneLuna99
      last edited by 5 Jul 2023, 02:44

      @DezonneLuna99 said in Retro Pi Problems:

      Who do I contact to send my retro pi fix?

      The forum is a good starting place.

      No images is coming up from my television screen when I turn it on.

      Can you add some more info about your setup, as detailed in https://retropie.org.uk/forum/topic/3/read-this-first ? What Pi model, what TV are you using ? How is TV connected - HDMI or Composite cable ? Are you sure the cable is functional ?

      D 1 Reply Last reply 5 Jul 2023, 19:10 Reply Quote 0
      • D
        DezonneLuna99 @mitu
        last edited by 5 Jul 2023, 19:10

        @mitu I have a samsung plasma tv pn50c6500tfxza and I don't know what retro pi model I have. It was given to me by my father-in-law. Before it turned on via usb-c cord and a hdmi-hdmi cable. The television has four hdmi inputs and none of them worked it also has a PC and AV input. I hope that helps

        1 Reply Last reply Reply Quote 0
        • M
          mitu Global Moderator
          last edited by 6 Jul 2023, 03:01

          Not much info to go on. If the Pi powers from an USB-C port, you most likely have a Pi4, but that model has 2 mini-HDMI ports - the video cable is not HDMI-HDMI. If that's the case (you have a Pi4), try swapping the mini-HDMI ports, use the one closest to the USB-C port first and then the second one. Connect the port before powering up the Pi and see if the TV acknowledges that something is connected.

          There's a troubleshooting page on the Raspberry Pi forums for booting problems - https://forums.raspberrypi.com/viewtopic.php?t=58151#p1485558 - you might want to take a look at it to see if your Pi starts up correctly, based on the LED blinking pattern, and the Pi is not damaged or malfunctioning.

          D 1 Reply Last reply 7 Jul 2023, 19:04 Reply Quote 0
          • H
            hawkes_84 @DezonneLuna99
            last edited by 6 Jul 2023, 04:17

            @DezonneLuna99 Have you flashed the RetroPie image to the SD card you are using?

            1 Reply Last reply Reply Quote 0
            • D
              DezonneLuna99 @mitu
              last edited by 7 Jul 2023, 19:04

              @mitu I'll check out the link, thank you

              1 Reply Last reply Reply Quote 0
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