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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Retropie Problems With Extracting

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    retropie 4.1download
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    • BuZzB
      BuZz administrators @noodles91
      last edited by

      @noodles91 You don't open the extracted file - you need to write it to the sdcard. Have you followed the installation instructions ?

      To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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      • N
        noodles91
        last edited by noodles91

        The download doesnt extract to an img file its just another folder that needs extracting if that makes more sense, there is nothing to write to the sd card.

        BuZzB 1 Reply Last reply Reply Quote 0
        • BuZzB
          BuZz administrators @noodles91
          last edited by BuZz

          @noodles91 Maybe the download didn't work - do you have any virus checking software enabled that may be affecting it? - you need to verify the md5sum of your download matches with the image md5sum on the retropie download page - eg with http://md5summer.org/

          the img.gz file should extract to .img file with 7-zip.

          To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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            noodles91
            last edited by

            Searched through the download using Peazip and found the img file but its saying I need to enter a password when i try extracting it, will try downloading again.

            herb_fargusH 1 Reply Last reply Reply Quote 0
            • herb_fargusH
              herb_fargus administrators @noodles91
              last edited by

              @noodles91 if your main issue is just with the extraction you can write the gz file to the SD card with etcher without extracting it first.

              If you read the documentation it will answer 99% of your questions: https://retropie.org.uk/docs/

              Also if you want a solution to your problems read this first: https://retropie.org.uk/forum/topic/3/read-this-first

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              • N
                noodles91
                last edited by

                Ah ok will try that. Will google etcher as that part has me lost haha

                BuZzB 1 Reply Last reply Reply Quote 0
                • BuZzB
                  BuZz administrators @noodles91
                  last edited by

                  @noodles91 https://etcher.io/ - it's mentioned in the install instructions.

                  To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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                  • N
                    noodles91
                    last edited by

                    Thank you for your help

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                    • N
                      noodles91
                      last edited by

                      Used etcher to put the file on the sd card and all i get when i plug it all in is a blank screen, followed the instructions in the video so no idea where I went wrong.

                      AlexMurphyA 1 Reply Last reply Reply Quote 0
                      • AlexMurphyA
                        AlexMurphy Banned @noodles91
                        last edited by

                        @noodles91 what was the full file name you wrote to the card using etcher?

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                        • N
                          noodles91
                          last edited by noodles91

                          1.img i think, it's still in zip format as I am unable to get it to extract like it does in the video. If i put the sd card back into my pc it says its unrecognisable and needs to be formatted.

                          AlexMurphyA 2 Replies Last reply Reply Quote 0
                          • AlexMurphyA
                            AlexMurphy Banned @noodles91
                            last edited by

                            @noodles91 sorry, what is the full name of the file?

                            1 Reply Last reply Reply Quote 0
                            • AlexMurphyA
                              AlexMurphy Banned @noodles91
                              last edited by

                              @noodles91 My advice is to re-download the image. Install winrar to unzip it and write it to the sd card using etcher or win32 diskimager. Make sure the sd card is reformatted including the re-size option using sd cardformatter.

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                              • N
                                noodles91 @AlexMurphy
                                last edited by noodles91

                                @AlexMurphy Have tried each of the steps you've suggested numerous times, each time I'm left with an entirely blank screen when it comes to plugging everything in. Have tried the download on several computers and not one extracts the download to an .img file. The downloaded file stays as a zip file regardless of what i try. If i try unzipping the file titled 1 using Peazip it says it requires a password. Also once the sd card is flashed it becomes completely unrecognisable to my computer, I can't view any info on it.

                                BuZzB 1 Reply Last reply Reply Quote 0
                                • BuZzB
                                  BuZz administrators @noodles91
                                  last edited by

                                  @noodles91 did you compare the md5sum yet?

                                  To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                                  N 1 Reply Last reply Reply Quote 0
                                  • N
                                    noodles91 @BuZz
                                    last edited by

                                    @BuZz Have tried using md5summer but when i click on the download file its empty

                                    BuZzB 1 Reply Last reply Reply Quote 0
                                    • BuZzB
                                      BuZz administrators @noodles91
                                      last edited by

                                      @noodles91 sounds like your download is not working at all. If you have a virus checker, try disabling it for this download. I've heard they can interfere. Try another web browser also.

                                      To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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                                      • N
                                        noodles91
                                        last edited by

                                        I've tried different browsers, never had an issue with my anti virus before. Will try disabling it when i get in from work. Thanks

                                        BuZzB 1 Reply Last reply Reply Quote 0
                                        • BuZzB
                                          BuZz administrators @noodles91
                                          last edited by

                                          @noodles91 perhaps you can provide some screenshots to illustrate the issue. Or a video etc.

                                          To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                                          1 Reply Last reply Reply Quote 0
                                          • N
                                            noodles91
                                            last edited by

                                            Will upload a few pics when I get home, from the top of my head after extracting the download each and every time I'm left with 3 things. A file called 0fat, a zipped file labelled 1 and the 3rd file I can't remeber the name of. If I use etcher to put the zip file on that file is called 1.img during the process.

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