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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Kodi 17.3 Crashes when detecting x265 files

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    kodi 17.3x265crash
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    • maxbeanzM
      maxbeanz
      last edited by maxbeanz

      Pi 3
      Official Power Supply
      RetroPie Updated June 25th

      Log found in /dev/shm/runcommand.log (if relevant):
      Parameters:
      Executing: kodi
      gpuserv: vc_gpuserv_init: starting initialisation
      /usr/lib/arm-linux-gnueabihf/kodi/kodi_v7.bin: symbol lookup error: /usr/lib/arm-linux-gnueabihf/kodi/kodi_v7.bin: undefined symbol: vc_gpuserv_deinit

      It scanned the file successfully for the meta data and artwork etc. but when trying to play the file Kodi crashes. Also when you've exited Kodi and restart it it instantly crashes until I unplug my USB with the x265 file on and delete it.

      These are the specs of the files that make it crash :-

      Format                      : Matroska
      Format version              : Version 4 / Version 2
      File size                   : 238 MiB
      Duration                    : 44 min 33 s
      Overall bit rate            : 745 kb/s
      Encoded date                : UTC 2017-06-30 11:57:42
      Writing application         : mkvmerge v11.0.0 ('Alive') 64bit
      Writing library             : libebml v1.3.4 + libmatroska v1.4.5
      
      Video
      ID                          : 1
      Format                      : HEVC
      Format/Info                 : High Efficiency Video Coding
      Format profile              : Main@L3.1@Main
      Codec ID                    : V_MPEGH/ISO/HEVC
      Duration                    : 44 min 33 s
      Bit rate                    : 676 kb/s
      Width                       : 1 280 pixels
      Height                      : 720 pixels
      Display aspect ratio        : 16:9
      Frame rate mode             : Constant
      Frame rate                  : 23.976 (24000/1001) FPS
      Color space                 : YUV
      Chroma subsampling          : 4:2:0
      Bit depth                   : 8 bits
      Bits/(Pixel*Frame)          : 0.031
      Stream size                 : 216 MiB (91%)
      Default                     : Yes
      Forced                      : No
      Color range                 : Limited
      Color primaries             : BT.709
      Transfer characteristics    : BT.709
      Matrix coefficients         : BT.709
      
      Audio
      ID                          : 2
      Format                      : AAC
      Format/Info                 : Advanced Audio Codec
      Format profile              : HE-AAC / LC
      Codec ID                    : A_AAC
      Duration                    : 44 min 33 s
      Bit rate                    : 66.2 kb/s
      Channel(s)                  : 2 channels
      Channel positions           : Front: L R
      Sampling rate               : 48.0 kHz / 24.0 kHz
      Frame rate                  : 23.438 FPS (1024 spf)
      Compression mode            : Lossy
      Delay relative to video     : 23 ms
      Stream size                 : 21.4 MiB (9%)
      Default                     : Yes
      Forced                      : No
      

      x265 720p files used to work fine on Kodi 16.

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      • BuZzB
        BuZz administrators
        last edited by

        What is the output of uname -a ?

        To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

        maxbeanzM 1 Reply Last reply Reply Quote 0
        • maxbeanzM
          maxbeanz @BuZz
          last edited by

          @BuZz said in Kodi 17.3 Crashes when detecting x265 files:

          What is the output of uname -a ?

          Linux retropie 4.4.50-v7+ #970 SMP Mon Feb 20 19:18:29 GMT 2017 armv7l GNU/Linux

          RascasR 1 Reply Last reply Reply Quote 0
          • RascasR
            Rascas @maxbeanz
            last edited by Rascas

            @maxbeanz You need to update the kernel/firmware. Go to RetroPie-Setup -> Configuration Tools -> Raspbian Tools -> Upgrade Raspbian Packages.

            maxbeanzM 1 Reply Last reply Reply Quote 1
            • maxbeanzM
              maxbeanz @Rascas
              last edited by maxbeanz

              @Rascas said in Kodi 17.3 Crashes when detecting x265 files:

              @maxbeanz You need to update the kernel/firmware. Go to RetroPie-Setup -> Configuration Tools -> Raspbian Tools -> Upgrade Raspbian Packages.

              Thanks, I never realised that option was there. I thought it did all that when selecting 'Update installed packages' (and dependencies). Works now.

              BuZzB 1 Reply Last reply Reply Quote 0
              • BuZzB
                BuZz administrators @maxbeanz
                last edited by

                @maxbeanz it does. It asks if you want to update system packages when choosing that. Choosing yes will update kernel and firmware if new versions are available.

                To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                maxbeanzM 1 Reply Last reply Reply Quote 1
                • maxbeanzM
                  maxbeanz @BuZz
                  last edited by maxbeanz

                  @BuZz I have done that several times (update all installed packages and also dependencies). It doesn't update the kernal and firmware. I still had the Kodi crash problem until I did what @rascas said. That update took about 30 minutes (i had about 108 updates).

                  BuZzB 1 Reply Last reply Reply Quote 0
                  • BuZzB
                    BuZz administrators @maxbeanz
                    last edited by

                    @maxbeanz they do the same thing. You must have chosen not to update system packages.

                    To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                    maxbeanzM 1 Reply Last reply Reply Quote 0
                    • maxbeanzM
                      maxbeanz @BuZz
                      last edited by maxbeanz

                      @BuZz said in Kodi 17.3 Crashes when detecting x265 files:

                      @maxbeanz they do the same thing. You must have chosen not to update system packages.

                      I have updated my 4.x Retropie image at least twice since installing. I chose 'Update All Installed packages' and when it asked if I also want to update the dependencies etc. I chose yes. I never saw it say anything about upgrading Raspian Kernal during the process. Since Kodi 17 it's never been able to play x265 files until I chose 'Raspian Tools / Upgrade Raspian Packages'. Maybe the script isn't fully working ? Can @Rascas confirm this ? Anyway, Kodi can play the files now.

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