Sound barely works

EP

@edmaul69 said in Sound barely works:

@ep in emulationstation in the main menu there is a volume control. Make sure it is at 100%

That's not the problem, tried it as well. I'm going to do a sound sample on video so there is more clarification.

glennlake

@ep Can you give us a little more info? Please follow the advice at the top of each page. https://retropie.org.uk/forum/topic/3/read-this-first

ruckage

@ep
It sounds like the sound is cutting out completely, it's possible it could be hardware related.
You say you have it hooked up through a roku TV, have you tried connecting directly to the TV to rule out the Roku being the problem? It may also be worth trying a different HDMI cable to rule that out as a cause.

EP

@glennlake said in Sound barely works:

@ep Can you give us a little more info? Please follow the advice at the top of each page. https://retropie.org.uk/forum/topic/3/read-this-first

It is a Roku TV using HDMI and the sound barely works on RetroPie. You can watch the video and it will have audio samples.

EP

@ruckage The entire TV is a Roku on itself. It's made by Insignia.

ruckage

@ep said in Sound barely works:

@ruckage The entire TV is a Roku on itself. It's made by Insignia.

In that case first try a different HDMI cable. If it still doesn't work try it on a different TV, that way we can narrow down where the problem lies.

simonster

Can you fill in the details requested from the https://retropie.org.uk/forum/topic/3/read-this-first as @glennlake has already requested. By failing to do this, it is making it very difficult to diagnose.

These are the details required:

Pi Model or other hardware: (B, B+, 2 B, 3, X86 PC etc..)
Power Supply used: (If using a Pi)
RetroPie Version Used (eg 3.6, 3.8.1, 4.1 - do not write latest):
Built From: (Pre made SD Image on RetroPie website, Berryboot, or on top of existing OS etc.. - please provide the filename of any image used)
USB Devices connected:
Controller used:
Error messages received:
Log found in /dev/shm/runcommand.log (if relevant):
Guide used: (Mention if you followed a guide)
File: (File with issue - with FULL path)
Emulator: (Name of emulator - if applicable)
Attachment of config files: (PLEASE USE PASTEBIN.COM FOR LARGE LOGS)
How to replicate the problem:

EP

EP

@ruckage That appeared to fix the problem, I'll come back to the forum if there is another problem. Thanks!

EP

@ep said in Sound barely works:

@ruckage That appeared to fix the problem, I'll come back to the forum if there is another problem. Thanks!

It is back to itself again. :(

ruckage

@ep
If changing the HDMI cable worked at first then that suggests it could be a problem with the hdmi socket either on the PI or the TV. Do you have another hdmi port on the TV that you can try?

EP

I think it would be useful to note that the menu plays noises perfectly and the video goes extremely smooth.