Retropie does not work from official image on Raspberry pi 4

[angoca]

I have a Raspberry 4, with a 32 GB SD card, and regular monitor.
I have downloaded the most recent Retropie version from the official download page, the 4.8 version.
I flashed the image with Balena, and inserted into the Raspberry.
Then, I got the error:
lvl0: Error createing SDL window.
lvl0: Renderer failed to initialize!
lvl0: Window failed to initialize!

This is the config file I have (from the official image after flashing the sd card):

# For more options and information see
# http://rpf.io/configtxt
# Some settings may impact device functionality. See link above for details

# uncomment if you get no picture on HDMI for a default "safe" mode
#hdmi_safe=1

# uncomment this if your display has a black border of unused pixels visible
# and your display can output without overscan
#disable_overscan=1

# uncomment the following to adjust overscan. Use positive numbers if console
# goes off screen, and negative if there is too much border
#overscan_left=16
#overscan_right=16
#overscan_top=16
#overscan_bottom=16

# uncomment to force a console size. By default it will be display's size minus
# overscan.
#framebuffer_width=1280
#framebuffer_height=720

# uncomment if hdmi display is not detected and composite is being output
#hdmi_force_hotplug=1

# uncomment to force a specific HDMI mode (this will force VGA)
#hdmi_group=1
#hdmi_mode=1

# uncomment to force a HDMI mode rather than DVI. This can make audio work in
# DMT (computer monitor) modes
#hdmi_drive=2

# uncomment to increase signal to HDMI, if you have interference, blanking, or
# no display
#config_hdmi_boost=4

# uncomment for composite PAL
#sdtv_mode=2

#uncomment to overclock the arm. 700 MHz is the default.
#arm_freq=800

# Uncomment some or all of these to enable the optional hardware interfaces
#dtparam=i2c_arm=on
#dtparam=i2s=on
#dtparam=spi=on

# Uncomment this to enable infrared communication.
#dtoverlay=gpio-ir,gpio_pin=17
#dtoverlay=gpio-ir-tx,gpio_pin=18

# Additional overlays and parameters are documented /boot/overlays/README

# Enable audio (loads snd_bcm2835)
dtparam=audio=on

[pi4]
# Enable DRM VC4 V3D driver on top of the dispmanx display stack
dtoverlay=vc4-fkms-v3d
max_framebuffers=2

[all]
#dtoverlay=vc4-fkms-v3d
overscan_scale=1

I used to run Retropie in the same hardware, with the same SD card, on a previous version. But I formatted, and I cannot make it work again.

In this video, I show the complete process form scratch:

What should I do?italicised text

[mitu]

Your video doesn't show a Raspberry Pi4. The Pi4 has 2 mini-HDMI ports, not 1 full HDMI one.
Try using the Raspberry Pi3 image and write it on the sd card.

EDIT: if you were sold a Pi4 + case, you got scammed.