Controller not working once ROM launched

[Tearnov]

Pi Model or other hardware: Raspberry Pi 3
Power Supply used: 2.5A Micro USB Power Supply
RetroPie Version Used: 4.2
Built From: Pre made SD Image on RetroPie website
USB Devices connected: none, keyboard upon initial set up
Controller used: 8bitdo SNES30 Wireless Bluetooth Controller

Hi, I am new to RetroPie and emulating.
I was able to set up the Raspberry Pi 3 without a hitch.
However, once I actually launched a ROM, specifically SNES Donkey Kong Country, I was only able to move left, right and down.
I was not able to use any other inputs from the controller. The controller works fine in the menus prior t launch.
I search and was unable to find a solution that I understood. So I come here looking for help.
If I am missing information please let me know.
Thank you!

[meleu]

@Tearnov check the docs:
https://retropie.org.uk/docs/8Bitdo-Controller/

In the step 4 there's an instruction to turn off the "8bitdo hack". If you turned it off, turn it on and configure the input through emulationstation again.

[Tearnov]

Those are the instructions I followed when setting up the controller.
I'll try removing the controller from the bluetooth and doing those instructions over again.
Thank you for the response.

[Tearnov]

update: I went to update everything in the retropie data. that didn't seem to work. However, I disabled or turned OFF the map hacking which I had ON and the controller works with ROMS now