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Hard Drive Dock Not Accessible

  • @Clyde Thank you! I now believe this may actually be a down to the USB device limit on the PiB+, so am currently in the process of upgrading to a Pi4. Fingers crossed, that should resolve the issue, but if there any any interesting developments, I shall be sure to post back. Many thanks again for your time.

  • Care to elaborate on that limit? USB can address up to 127 devices, and the official RPi documentation on USB only vaguely mentions general limits that should be circumventable by a powered usb hub. If your dock has its own power supply (which dock hasn't?), power consumption shouldn't be an issue here.

  • @Clyde Somebody kindly suggested that the 3B+ had a limit of 6 USB devices connected at any one time, and that the Pi4 was capable of supporting a great deal more..?

    Yes, the dock has its own power supply, and seems to read any combination of drives on Win10 PC just fine, but not when using Retropie. That appears to be the only circumstance in which a red warning light appears on the dock itself. However, take out the 5tb, and the 3tb is read without issue.

  • In lack of explicit reasons for that advice, I suspect those 6 devices were power related. However, the effect you described seems strange. What does the manual of the doc say about the warning light?

    Alas, I'm (very, very) far from being an expert in these things. So, if you want to dive deeper into this rather than just wait for the Pi 4 and hope that this will fix your problem, I can only recommend further research and give you some links to start from:

    TL;DR: A powered USB hub may help if a device has problems although it should be within the limits, especially HDDs.

  • @Clyde It is very strange. This is the second dock, too, as I was advised by the stockist to return the original, as it was possibly defective. More or less, the same problem transpiring with the new unit, though. Rated for use with Mac, PC, and Linux.

    It always seems to be the addition of the 5tb that creates an issue. I wondered if the drive labels or signatures could be causing a conflict, but this doesn’t seem to be the case, as the dock, with all drives inserted, works as I believe it should, on a Win10 machine.

    Instruction manual is not at all clear, and manufacturers haven’t responded to a support request. Basically, the dock has four slots for either a 3.5 or 2.5 sata. Each slot has a 6tb capacity. To the side of the unit are five indicator lights. One is power/standby, and the other four are indicators for each slot. A blue status light seems to indicate power to the drive/good connection. Each corresponding light will flicker red whenever the drive is being read/written, though is permanently illuminated with the addition of the 5tb, and neither drive is recognised in file manager. There is a physical ‘clone mode’ toggle on the reverse which is set to PC mode, in mind for purely reading data, as opposed to backing up.

    I wonder if the dock also requires a USB 3.0 socket for maximum efficiency. Another potential ray of hope for the Pi4. Just waiting on a memory card. Also, thank you again for your time on this, much appreciated!

  • Thanks for the details and good luck with the Pi 4. 👍

  • @Clyde No joy with the Pi4, sadly. Tried using LibreElec, but same issue persists. Gah.

  • Did you try the dock with other computers and/or operating systems?

  • @Clyde Yes, Win10 machine seems to work with all drives connected...

  • No, i meant other machines than your Win 10 machine and the Pis, preferably a very different one (e.g. a PC with Win 7 or Linux, a Mac etc.)

  • @Clyde No, I’m afraid that’s all I have.

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