Please do not post a support request without first reading and following the advice in
  • administrators

    Before posting on the forum you need to do the following:

    1. Read the forum rules:

    2. Search the official RetroPie Documentation for an answer to your problem:

    3. Search this forum to see if your question has already been answered.

    4. If using a Raspberry Pi - make sure you have a sufficient Power Supply / power cable. Many issues are related to having a poor PSU - see

    5. Make sure you are using an official image, or have done a manual install yourself. We will not support 3rd party images.

    If you have done the above steps please create a new topic and add the following relevant information so that we can help narrow down the cause of your issue. Please do not add a "me too" to an old topic, as the cause of your issue may be different. Make sure your topic title summarises the issue - do not use topic titles like "HELP ME".

    Pi Model or other hardware: (B, B+, 2 B, 3, X86 PC etc..)
    Power Supply used: (If using a Pi)
    RetroPie Version Used (eg 3.6, 3.8.1, 4.1 - do not write latest):
    Built From: (Pre made SD Image on RetroPie website, Berryboot, or on top of existing OS etc.. - please provide the filename of any image used)
    USB Devices connected:
    Controller used:
    Error messages received:
    Verbose log (if relevant):
    Guide used: (Mention if you followed a guide)
    File: (File with issue - with FULL path)
    Emulator: (Name of emulator - if applicable)
    Attachment of config files: (PLEASE USE PASTEBIN.COM FOR LARGE LOGS)
    How to replicate the problem:

    Format your posts! - put small logs in code blocks - see - and put large logs on a pastebin type site like or similar.

    Please wait patiently for a response - you are asking people to help you in their free time, and due to timezones, someone with an answer may not currently be around. Do not bump posts.

    Also when posting PLEASE use tags so that it is easier for other users to search this forum for answers to their problems.

Contributions to the project are always appreciated, so if you would like to support us with a donation you can do so here.

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