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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Hard Drive Dock Not Accessible

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    hard drive dock
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      pen2paper @mitu
      last edited by

      @mitu I’d be happy to keep looking into this further (though I’m no expert, I’m afraid) — the most intriguing aspect for me so far, isn’t that the dock doesn’t seem to work at all through RetroPie, but rather that OpenElec doesn’t seem to be as strict as regard drive paths. My instinct, is that is where the issue lies. Would it be helpful to share the logs as suggested above by Clyde? If so, I’ll try as soon as I can. Anything else I could try in the meantime?

      mituM 1 Reply Last reply Reply Quote 0
      • mituM
        mitu Global Moderator @pen2paper
        last edited by

        @pen2paper said in Hard Drive Dock Not Accessible:

        Would it be helpful to share the logs as suggested above by Clyde?

        Yes, to diagnose the issue, the system logs are the first place to look.
        You might want to add some other details about your hardware and setup - what docs are we talking about (vendor/model), what discs are you using, are you fully up-to-date with RetroPie/Rasbian ?

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          pen2paper @mitu
          last edited by

          @mitu Bizarrely, as I was running Clyde’s last recommended command (before turning on the drives, whilst running RetroPie), all three drives on the dock began to work. Then, on attempting to exit Kodi back to Emulation Station, everything froze, forcing me to remote reset through Terminal. When I did, all drive paths were ‘scrambled’ again, and no media was available (“This file is no longer available. Would you like to remove it from the library?”).

          I think, the reason the file paths have changed is that one of the three HDDs in the dock has disappeared again in File Manager. The drives are healthy and all work fine with OpenElec and Win10. So close, but so frustrating!

          I did see a few “Failed to start usbmount@dev-sdc1.service” notifications among others, and even with the drives recognised, I can foresee encountering similar issues in the future as regard the drive paths being so strict, so would still be keen to raise the issue as a potential bug. That particular functionality on OpenElec would be great to bring over somehow, but I cannot tell you how grateful I am to have had RetroPie back even for a few moments. Thank you so much for your help.

          In terms of security, would it be possible to DM the logs, as I can see IP addresses, etc?

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          • mituM
            mitu Global Moderator @pen2paper
            last edited by

            @pen2paper said in Hard Drive Dock Not Accessible:

            In terms of security, would it be possible to DM the logs, as I can see IP addresses, etc?

            There's no DM in the forums. Use pastebin.com and remove the extraneous info. You can run dmesg -c to clear the system log, then add the discs/reproduce the error, then the next dmesg will show only the logs with the disc operations.

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              pen2paper @mitu
              last edited by

              @mitu Thanks, I shall try my best. Interestingly, from what I can see, the way Kodi’s video sources list external drives via RetroPie is to assign them numbers (root filesystem/media/ usb, usb0, usb1, etc) whereas OpenElec just goes by the drive name.

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                pen2paper @pen2paper
                last edited by

                Also, does “tail -f /var/log/syslog” only work on RetroPie terminals? Just tried it using OpenElec, and got a “No such file or directory” notification.

                The hardware is an Orico 4-bay 2.5/3.5 dock. Linux friendly per the instructions.

                ClydeC 1 Reply Last reply Reply Quote 0
                • ClydeC
                  Clyde @pen2paper
                  last edited by

                  @pen2paper said in Hard Drive Dock Not Accessible:

                  Also, does “tail -f /var/log/syslog” only work on RetroPie terminals? Just tried it using OpenElec, and got a “No such file or directory” notification.

                  It should work at least on all Debian based Linux distributions like RetroPie, Raspberry Pi OS (formerly Raspbian), and Ubuntu. Other distributions might be configured differently without a /var/log/syslog. I did a quick web search for "openelec syslog", but didn't find anything useful about it.

                  Besides, did you know that OpenELEC seems to be deprecated since 2016, when a dispute among its developers led to the fork LibreELEC? While OpenELECs last release was in 2017, LibreELEC is actively developed with its latest release being from this November. Just in case you didn't know that.

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                    pen2paper @Clyde
                    last edited by

                    @clyde Apologies! I am using the latest LibreElec. Will try to post logs today

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                      pen2paper @pen2paper
                      last edited by

                      Still trying to figure out the logs, but I mentioned this issue on the LibreElec forum, and received this very helpful reply. I’ve no idea if this could be brought over to RetroPie, even just as a personal project. Sorry to keep asking, but I’d be interested in having a go if anybody could help guide the way.

                      https://forum.libreelec.tv/thread/23066-libreelec-retropie-external-drives/#post147087

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                        pen2paper @pen2paper
                        last edited by

                        Could this be a potential solution..?

                        https://retropie.org.uk/forum/topic/628/retropie-and-kodi-mouse-keyboard-usb-storage-compatibility-issues/2

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