Issue with scrapes

[MBRetrocade]

Hello everyone, so we are working on a pi 4 build:
Details:
Raspberry Pi 4B w/4GB ram, 64bit processor
Power Supply used: MODEL DCAR-RSP-3A5C, INPUT 100-240V AC, OUTPUT: 5.1V 3.5A
RetroPie version: Raspbian GNU/Linux 10 (buster) - Linux retropie 4.19.97-v7l+
Built From: RetroPie-Setup version: 4.6.1 (4464b474)
USB Devices connected: SNES controller, USB keyboard
Controller used: SNES controller, USB keyboard

The image is our own, we added some systems (arcade being one of them) and grabbed some other scrapes from a pre-existing image that was not our own. I grabbed these gameslists plus the media and put it in the same place in our image. (the same locations as they were before on the other image).

Some of the scrapes are in rom folders, and some are in a 'downloaded_media' folder or 'downloaded_images' folder under configs/all/emulationstation

For arcade, I placed the gameslist.xml in the roms folder, and the scrapes are in
configs/all/emulationstation/downloaded_media
or
configs/all/emulationstation/downloaded_images

and we are getting the scraped info, image, and marquee... but ONLY the audio of the video? How can this be? DO we need to rescrape? We did try rescraping from the built in scraper under optional packages and used: arcadedb, thegamesdb, and screenscraper.fr

arcadedb provided a video, but why are we only getting the audio of the video? I have other systems with videos and images, the image will show and then the video will play just fine. So it isn't in the theme? What could be causing this? HELP!

my games list looks like:

<?xml version="1.0"?>
<gameList>
<game>
<path>/home/pi/RetroPie/roms/arcade/mspacman.zip</path>
<name>Ms. Pac-Man</name>
<cover />
<image>/home/pi/.emulationstation/downloaded_media/arcade/screenshots/mspacman.png</image>
<marquee>/home/pi/.emulationstation/downloaded_media/arcade/marquees/mspacman.png</marquee>
<video>/home/pi/.emulationstation/downloaded_media/arcade/videos/mspacman.mp4</video>
<rating>0.9</rating>
<desc>The gameplay of Ms. Pac-Man is identical to the original Pac-Man. The player earns points by eating pellets and avoiding ghosts (contact with one causes Ms. Pac-Man to lose a life). Eating an energizer (or "power pellet") causes the ghosts to turn blue, allowing them to be eaten for extra points. Bonus fruits can be eaten for increasing point values, twice per round. As the rounds increase, the speed increases, and energizers generally lessen the extent of the ghosts' vulnerability, eventually stopping altogether.</desc>
<releasedate>19810101T000000</releasedate>
<developer>Midway</developer>
<publisher>Midway / General Computer Corporation</publisher>
<genre>Maze, Collect</genre>
<players>2</players>
</game>
</gameList>

[mitu]

@MBRetrocade said in Issue with scrapes:

arcadedb provided a video, but why are we only getting the audio of the video? I have other systems with videos and images, the image will show and then the video will play just fine. So it isn't in the theme? What could be causing this? HELP!

See this recent topic for a similar issue - https://retropie.org.uk/forum/topic/26257/ - some videos are not compatible with vlc/omxplayer and need conversion.