Stuck on a splashscreen/command prompt!

[adamantiumpimp]

I am utilizing a prebuilt image, PlayBox v2, RetroPie 4.7.2, pi400. I have imaged the card with no errors, and when I turn on the pi I see the video start screen that was included, then a splashscreen and command prompt if I hit F4. I have tried punching in emulationstation and enter, but it just clears the prompt, keeps the splash image on screen, and hangs for a couple of minutes. I can F4 to get the command prompt back, but have no idea how to move forward. Normal commands that I've tried do work to look around the file system, but I have no idea what I'd be looking for in there. I can also use the reboot command, but it just gets me right back to the same place.

Pi Model or other hardware: Pi 400
Power Supply used: Official Pi power supply 5.1V, 3a
RetroPie Version Used: 4.7.2
Built From: PlayBox V2? Unsure
USB Devices connected: None
Controller used: Would be Xbox Series X if I could get it to boot
Error messages received: None

If any other information is needed, I am happy to provide it.

[ExarKunIv]

@adamantiumpimp sorry we dont support prebuilt images.
if you need help you will have to try and reach the creator of the image

[adamantiumpimp]

@exarkuniv Apologies for my ignorance. Is it the PlayBox part of it that is the rebuild? Sorry I'm just now getting into all of this and am unfamiliar with the lingo.

[sleve_mcdichael]

@adamantiumpimp said in Stuck on a splashscreen/command prompt!:

@exarkuniv Apologies for my ignorance. Is it the PlayBox part of it that is the rebuild? Sorry I'm just now getting into all of this and am unfamiliar with the lingo.

It is impractical to provide support for a system that neither you nor we know how is configured. *Pre-built, aka third-party (anyone[3] who's not you[2] or the RetroPie project[1]) systems are not supported. The only supported configurations are the official SD images available on the download page or installed on top of an existing OS using the setup script.

We will gladly help you through the process if you'd like to start over with the default image and build a system yourself. Or, you can contact the author of your custom build and ask them to provide support for the system that they have configured.