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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Retro Pi Problems

    Scheduled Pinned Locked Moved Help and Support
    retro pi setupretro game
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    • D
      DezonneLuna99
      last edited by

      Who do I contact to send my retro pi fix? No images is coming up from my television screen when I turn it on.

      mituM hawkes_84H 2 Replies Last reply Reply Quote 0
      • mituM
        mitu Global Moderator @DezonneLuna99
        last edited by

        @DezonneLuna99 said in Retro Pi Problems:

        Who do I contact to send my retro pi fix?

        The forum is a good starting place.

        No images is coming up from my television screen when I turn it on.

        Can you add some more info about your setup, as detailed in https://retropie.org.uk/forum/topic/3/read-this-first ? What Pi model, what TV are you using ? How is TV connected - HDMI or Composite cable ? Are you sure the cable is functional ?

        D 1 Reply Last reply Reply Quote 0
        • D
          DezonneLuna99 @mitu
          last edited by

          @mitu I have a samsung plasma tv pn50c6500tfxza and I don't know what retro pi model I have. It was given to me by my father-in-law. Before it turned on via usb-c cord and a hdmi-hdmi cable. The television has four hdmi inputs and none of them worked it also has a PC and AV input. I hope that helps

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          • mituM
            mitu Global Moderator
            last edited by

            Not much info to go on. If the Pi powers from an USB-C port, you most likely have a Pi4, but that model has 2 mini-HDMI ports - the video cable is not HDMI-HDMI. If that's the case (you have a Pi4), try swapping the mini-HDMI ports, use the one closest to the USB-C port first and then the second one. Connect the port before powering up the Pi and see if the TV acknowledges that something is connected.

            There's a troubleshooting page on the Raspberry Pi forums for booting problems - https://forums.raspberrypi.com/viewtopic.php?t=58151#p1485558 - you might want to take a look at it to see if your Pi starts up correctly, based on the LED blinking pattern, and the Pi is not damaged or malfunctioning.

            D 1 Reply Last reply Reply Quote 0
            • hawkes_84H
              hawkes_84 @DezonneLuna99
              last edited by

              @DezonneLuna99 Have you flashed the RetroPie image to the SD card you are using?

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              • D
                DezonneLuna99 @mitu
                last edited by

                @mitu I'll check out the link, thank you

                1 Reply Last reply Reply Quote 0
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