Retropie Pistation controller crash?

[Brote]

Hi everyone thanks for any help in advance. My current setup is
Pi Model or other hardware: Raspberry pi 4B
Power Supply used: 45watt
RetroPie Version Used : Retro pi 4.8.9
Built From: Pre made SD Image on RetroPie website
USB Devices connected: PowerA Wired FUSION Pro 2 Xbox One X|S Controller
Controller used: PowerA Wired FUSION Pro 2 Xbox One X|S Controller
Error messages received: N/A
Verbose log (if relevant): N/A
Guide used: https://retropie.org.uk/forum/topic/31488/solved-repeated-disconnect-of-zero-delay-usb-encoder-dragonrise?_=1640282263483
File: N/A
Emulator: N/A
Attachment of config files: N/A
How to replicate the problem: Plug in controller to usb 2.0 port

Whenever I plug my xbox controller into the front port on my Pistation my system just loses all power. I thought that the attatched guide would help but it did not unfortunately. My device has 2 usb 2.0 slots on the front for player one and two respectively and it has 2 usb 3.0 slots on the left side. The controller works perfectly when plugged into the usb 3.0 ports on the side but as soon as I plug it into the front all power is lost. Any help would be much appreciated!

[Brote]

@Brote For anyone that ever has this issue (For the very few people that are as dumb as me.) I was taking a closer look and realized that I was plugging my usb in upside down. So yeah... make sure you don't do that.