WOW !!! Thanks a lot @mitu !! ;-)
This KROM X-Box usb gamepad is new, and I didn't know what you meant with X-Input or D-Input.
So I read in the manual and understood.
The problem was because when we just connect the gamepad on the RaspBerry Pi 4 (RetroPie) by default it always starts in X-input mode (PC X-Box) and to change to Direct-input mode we just have to press and hold the home button for about 5 seconds.
Then RetroPie recognized the control normally and it was possible to configure it.
Thank you so much!!!