Arcade joystick and buttons driving me crazy!

[beckyboo123]

Hi everyone, apologies this has been asked a million times before, but I must be doing something wrong but I can't quite figure out what.

I have this [Arcade joystick](https://www.amazon.co.uk/gp/product/B01HJKLAV6/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1 and buttons setup with my RetroPie. Each time I turn on the Pi I get the "Welcome 1 gamepad detected" message. I then proceed to configure it mapping all of my keys which seem to work for a short period in the platform selection menu.

I can choose a game successfully but when the games starts to load it comes up " Dragonrise Inc. (Generic) USB joystick not configured" and I can't play the game. If I exit out with the keyboard, the joystick and buttons don't work in the menu again.

I have Googled the life out of it and tried every suggestion going. I thought I was onto a winner with this [post](https://retropie.org.uk/forum/topic/2064/controller-works-in-menu-but-not-in-game-and-some-games-don-t-launch as it sounds the same RetroPie forums and then I also tried the steps from this [German guide](https://www.retro-programming.de/retro-welt-2/hardware/raspberry-pi-als-emulator-retropie/retropie-controller-einrichten/. Changing the controller settings in RGUI seemed to work again until I launch a game and when I reboot it asks me again to configure a game pad.

Can anyone put me out of my misery please?

[IanDaemon]

Are you using a "normal" RetroPie image? Can you provide details per https://retropie.org.uk/forum/topic/3/read-this-first?

[beckyboo123]

Very sorry, my eagerness made me overlook the basics!

Here's the info requested:

Pi Model or other hardware: 2 B v1.1
Power Supply used: Official Raspberry Pi Universal Power Supply (5.1V 2.5A)
RetroPie Version Used (eg 3.6, 3.8.1, 4.1 - do not write latest): v4.7.1
Built From: Pre made SD Image on RetroPie website retropie-buster-4.7.1-rpi2_3.img.gz
USB Devices connected: keyboard and one Reyann 2 Player Arcade Game DIY Parts USB PC Stick for Sanwa Button 2 x USB Encoder Board + 2 x Arcade Gamepads + 20 x Arcade Button Cables
Controller used: Arcade buttons and joypad
Error messages received: Dragonrise Inc. (Generic) USB joystick not configured
Verbose log (if relevant):
Guide used: https://www.retro-programming.de/retro-welt-2/hardware/raspberry-pi-als-emulator-retropie/retropie-controller-einrichten/
Emulator: Default

Thank you :)

[mitu]

Did you delete the es_input.cfg file from EmulationStation's configuration folder ($HOME/.emulationstation) ?