“Failed to start load kernel modules” (SOLVED)

cynital

Pi Model or other hardware: Raspberry pi 3 B
Power Supply used: 4000 Mh charger (i forget whats it called but it works and it wont affect the pi)
RetroPie Version Used 4.4
Built From: 16 GB mirco SD
USB Devices connected: AfterGlow Wired Xbox one controller, Normal Xbox controller and key bored
Controller used:Normal Xbox controller
Error messages received: “Failed to start load kernel modules”
Log found interminal
Guide used:none
The main thing is im trying to get my xbox one afterglow wired controller to configure but i think this error has something to do with it no working, if not then idk but ive been trying non stop to get this to work, it would be much appreciated if you help heres a screenshot of the error (click the link)
https://m.imgur.com/kMKZZEZ

mitu

@cynital What image did you use to install RetroPie ? Have you done some extra configurations on it ?
Can you also run dmesg > /tmp/dmesg.txt and put the file on pastbin.com ?

cynital

@mitu im using image 4.4 i added a special scraper that adds video and added dos, kodi, doom 2 and ok

cynital

@mitu where do i run it, (The command terminal?) cause when i do It doesnt do anything

mitu

@cynital The command writes the system log to the /tmp/dmesg.txt file, which you should upload to pastebin.com and provide the link.

cynital

@mitu im trying and nothing happens, what command is it? The one you put above cause it doesn’t do anything

cynital

@mitu i put in dmesg > /tmp/dmesg.txt but nothing happens then i try just /tmp/dmesg.txt but it says “permission denied”

mitu

@cynital You need to open the file and get its contents, it's a text file - you cannot execute it (that's the permission denies error).
Transfer the file to your PC - how did you transfer your ROMs over to the PI ?

cynital

@mitu both with usb and over wifi, so you want me to go on the pc and look for what?

mitu

@cynital You'll need a browser to upload the file, so yes, use a PC. Transfer the file with SCP, or if you're using File Shares, copy the file to the ROMs folder and get it from the roms file share:

cp /tmp/dmesg /home/pi/RetroPie/roms

cynital

@mitu ok so i find it in file on retropie files?

cynital

@mitu where do i find the thing i need?

mitu

@cynital I'm sorry, find what ?

cynital

@mitu sorry im not really understanding this can you help step by step or maybe contact me somewhere else, im really trying to fix this because i think this is what is not making my afterglow xbox controller work (its a 3rd oarty controller so thats why)

mitu

@cynital How did you install RetroPie ? Did you use the image provided on the RetroPie website or other image ? Have you installed anything else on it ?
If you're not familiar with RetroPie or Linux, I'd suggest to start with a known good system - use the official image and install it from scratch. After that, update RetroPie and all packages and re-try to add your controller.

cynital

@mitu i got it from retropie website and installed the official image, i dont want to lose all my stuff on here, i installed screen savers and bezles and kodi, is there a way i could back it up?

mitu

@cynital If you installed the official image, I guess it's ok to keep it like this, but unless you're able to provide some logs/diagnostic info, I'm afraid I can't help you.

cynital

@mitu where could i do that? Im on a pc rn too looking at “bios” “configs “roms” “splashscreen” just tell me what i have to do, i could aslo go to my pi, and i just installed ssh

mitu

@cynital OK let's try again. To get the system log

dmesg > /home/pi/RetroPie/roms/dmesg.txt

Look in the roms folder via the file share on the PC and the dmesg.txt file should be there. Upload it to pastebin.com.

cynital

i looked in roms but cant find dmesg.txt