PS4 controller not detected in Retropie 4.6 on Pi 4B

jmcdra · 4 Aug 2020, 15:03

@mitu tested it on my pc. Had to remove all the old scp drivers to get it working but it works on my pc just fine using the default cable that came in the packaging

mitu · 4 Aug 2020, 15:54

Add some more info about your system, as detailed in https://retropie.org.uk/forum/topic/3/read-this-first.

Can you check if the controller is detected when plugged by, by running

lsusb
cat /proc/bus/input/devices

jmcdra · 8 Apr 2020, 22:03

@mitu
Pi Model or other hardware: pi 4B
Power Supply used: USB-C Power Supply, 5.1V 3.0A,
RetroPie Version Used: 4.6.5
Built From: retropie-buster-4.6-rpi4.img.gz
USB Devices connected: Sony Dualshock 4 controller, 128 gb USB drive, wireless adapter for Logitech keyboard/trackpad
Controller used:Sony Dualshock 4
Error messages received: no gamepad detected
Attachment of config files: not sure which config files to post
Results of lsusb

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 054c:05c4 Sony Corp. DualShock 4 [CUH-ZCT1x]
Bus 001 Device 004: ID 154b:00f8 PNY
Bus 001 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver 
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 3.0 root hub

mitu · 5 Aug 2020, 02:52

I see that the DS4 controller appears in the list of connected USB devices - that's ok. What about the 2nd command that I posted ? Does it show the DS4 controller connected and detected as an input device ?

jmcdra · 8 May 2020, 04:41

@mitu I tried the other command and it said something about not being found.

I'll have to look at it again after some sleep

jmcdra · 8 May 2020, 14:16

@mitu

cat /proc/bus/input/devices
I: Bus=0003 Vendor=046d Product=404b Version=0111
N: Name="Logitech K400"
P: Phys=usb-0000:01:00.0-1.1/input2:1
S: Sysfs=/devices/platform/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.1/1-1.1:1.2/0003:045D:C52B.0003/0003:046D:404B.0005/input/input13 
U: Uniq=404b-a4-6a-a5-cd
H: Handlers=sysrq kid less mouse0 events
B: PROP=0
B: EV=12001f
B: KEY=3f 301ff 0 0 0 0 483ffff 17aff32d bfd44446 0 0 ffff0001 130ff3 8d17c007 ffff7bfa d941dfff ffbeffdf ffefffff ffffffff fffffffe
B: REL=1943
B: ABS=1 0
B: MSC=10
B: LED=1f

mitu · 8 May 2020, 14:32

Normally this should show the connected gamepad, something like

...
I: Bus=0003 Vendor=054c Product=09cc Version=8111
N: Name="Sony Interactive Entertainment Wireless Controller"
P: Phys=usb-0000:01:00.0-1.3/input3
S: Sysfs=/devices/platform/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.3/1-1.3:1.3/0003:054C:09CC.0034/input/input150
U: Uniq=dc:0c:2d:86:41:f6
H: Handlers=event5 js0 
B: PROP=0
B: EV=20001b
B: KEY=7fdb0000 0 0 0 0 0 0 0 0 0
B: ABS=3003f
B: MSC=10
B: FF=1 7030000 0 0

Is that the whole output of the command ?

jmcdra · 8 May 2020, 15:24

@mitu yep

Edit: That "kid less" and "events" in the code should be "kbd leds" and "event0" respectively. Autocorrect changed it

mitu · 5 Aug 2020, 16:29

It looks like your controller is not detected as a gamepad by the OS - that's the reason it's not working with RetroPie. It seems to appear as connected via USB, but no input device is created for it (only the keyboard shows up in the 2nd command).
Can you try and run the following commands - after exiting EmulationStation and disconnecting the gamepad:

sudo dmesg -c > /dev/null

connect back the controller then run

dmesg

Post the output of the 2nd command.

jmcdra · 5 Aug 2020, 20:08

@mitu ran the two commands. I did not get any output on my screen

mitu · 5 Aug 2020, 20:23

@jmcdra Did you connect the gamepad between the 2 commands ? Otherwise nothing will be shown.

Rion · 5 Aug 2020, 20:25

@jmcdra
Are you absolutely sure it's a genuine Dualshock 4 Controller?

As far as i know the official retail controllers these days don't come with an usb cable.

There is a myriad of fake controllers out there and it's getting more difficult to spot a fake from a real one.

The best way to be completely sure is to open it up and look at the pcb.

jmcdra · 5 Aug 2020, 20:28

@mitu yes I did

Rion · 5 Aug 2020, 20:30

@jmcdra

ifixit Difference between fake and original

jmcdra · 5 Aug 2020, 20:30

@Rion I'm sure it is. It has the sony logo and a sony model number on it and the packaging.

jmcdra · 5 Aug 2020, 20:44

@mitu
Here we go. I don't know why it didn't read it the first time. Here's the message I got.

[ 1625.139228] usb 1-1.3: new full-speed USB device number 5 using xhci_hcd
[ 1625.239449] usb 1-1.3: device descriptor read/64, error -32
[ 1625.459455] usb 1-1.3: device descriptor read/64, error -32
[ 1634.359323] usb 1-1.3: new full-speed USB device number 7 using xhci_hcd
[ 1634.495641] usb 1-1.3: New USB device found, idVendor=054c, idProduct=05c4, bcdDevice= 1.00
[ 1634.495657] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1634.495669] usb 1-1.3: Product: Wireless Controller
[ 1634.495681] usb 1-1.3: Manufacturer: Sony Computer Entertainment
[ 1637.573784] sony 0003:054C:05C4.0005: failed to retrieve feature report 0x81 with the DualShock 4 MAC address
[ 1637.574041] sony 0003:054C:05C4.0005: hidraw2: USB HID v81.11 Gamepad [Sony Computer Entertainment Wireless Controller] on usb-0000:01:00.0-1.3/input0
[ 1637.574055] sony 0003:054C:05C4.0005: failed to claim input
[ 1637.645948] usb 1-1.3: USB disconnect, device number 7
[ 1742.400667] usb 1-1.3: new full-speed USB device number 8 using xhci_hcd
[ 1742.546984] usb 1-1.3: New USB device found, idVendor=054c, idProduct=05c4, bcdDevice= 1.00
[ 1742.546999] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1742.547011] usb 1-1.3: Product: Wireless Controller
[ 1742.547023] usb 1-1.3: Manufacturer: Sony Computer Entertainment
[ 1747.621036] sony 0003:054C:05C4.0006: failed to retrieve feature report 0x81 with the DualShock 4 MAC address
[ 1747.621300] sony 0003:054C:05C4.0006: hidraw2: USB HID v81.11 Gamepad [Sony Computer Entertainment Wireless Controller] on usb-0000:01:00.0-1.3/input0
[ 1747.621314] sony 0003:054C:05C4.0006: failed to claim input

mitu · 5 Aug 2020, 20:49

This looks like a problem with the USB connection - bad cable/bad USB port (less likely). Can you try different ports (assuming you didn't do that already) or another USB cable ?

jmcdra · 5 Aug 2020, 20:52

@mitu I'll have to go and get a different cable. Anything I should look for in a cable for a ps4 controller then?

jmcdra · 8 Aug 2020, 00:35

I ended up trading my ps4 controller with a friend that had one that came with her console. Kinda sucked because I really liked the Electric Purple color but I'd rather have a working wireless controller than one that's just a paperweight. I wonder if Sony changed something slightly with their controllers that kept it from connecting to Raspberry OS. I guess this topic can be closed now since it's technically resolved.

A Former User · 2 May 2022, 09:24

@mitu

I have the same problem in Retropie 4.7.1 on Pi 3B

PS4 Controller is listed on lsusb:

$ lsusb
Bus 001 Device 113: ID 054c:09cc Sony Corp. DualShock 4 [CUH-ZCT2x]
Bus 001 Device 005: ID 0424:7800 Standard Microsystems Corp.
Bus 001 Device 003: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Bus 001 Device 002: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

But not on cat /proc/bus/input/devices

So I quit emulestation and disconnecting the gamepad and I type this command:

sudo dmesg -c > /dev/null

Then type dmesg:

 $ dmesg
[ 1044.875365] usb 1-1.3: new full-speed USB device number 33 using dwc_otg
[ 1045.011009] usb 1-1.3: New USB device found, idVendor=054c, idProduct=09cc, bcdDevice= 1.00
[ 1045.011030] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1045.011046] usb 1-1.3: Product: Wireless Controller
[ 1045.011062] usb 1-1.3: Manufacturer: Sony Interactive Entertainment
[ 1045.011078] usb 1-1.3: SerialNumber: Wireless Controller
[ 1045.046250] sony 0003:054C:09CC.0096: failed to retrieve feature report 0x81 with the DualShock 4 MAC address
[ 1045.046563] sony 0003:054C:09CC.0096: hidraw0: USB HID v81.11 Gamepad [Sony Interactive Entertainment Wireless Controller] on usb-3f980000.usb-1.3/input3
[ 1045.046577] sony 0003:054C:09CC.0096: failed to claim input
[ 1048.928523] usb 1-1.3: USB disconnect, device number 33
[ 1049.235375] usb 1-1.3: new full-speed USB device number 34 using dwc_otg
[ 1049.370882] usb 1-1.3: New USB device found, idVendor=054c, idProduct=09cc, bcdDevice= 1.00
[ 1049.370905] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1049.370921] usb 1-1.3: Product: Wireless Controller
[ 1049.370937] usb 1-1.3: Manufacturer: Sony Interactive Entertainment
[ 1049.370951] usb 1-1.3: SerialNumber: Wireless Controller
[ 1049.394514] sony 0003:054C:09CC.0097: failed to retrieve feature report 0x81 with the DualShock 4 MAC address
[ 1049.394868] sony 0003:054C:09CC.0097: hidraw0: USB HID v81.11 Gamepad [Sony Interactive Entertainment Wireless Controller] on usb-3f980000.usb-1.3/input3
[ 1049.394886] sony 0003:054C:09CC.0097: failed to claim input
[ 1053.281480] usb 1-1.3: USB disconnect, device number 34
[ 1053.625377] usb 1-1.3: new full-speed USB device number 35 using dwc_otg

Any help?

Thank you