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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Bluetooth no longer working after fresh install

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    bluetooth8bitdo sn30 pro
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    • BuZzB
      BuZz administrators @snoogans
      last edited by

      @snoogans would be better to start new topic. Different controller. I have your controller btw and it works on latest. Get 4.1 firmware though.

      To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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      • S
        snoogans
        last edited by

        I can do that, but my it works in my build too. But, it was already registered before the updates. Try and add a new device and if it makes it past searching I will start a new thread.

        BuZzB 1 Reply Last reply Reply Quote 0
        • BuZzB
          BuZz administrators @snoogans
          last edited by

          @snoogans I re-added my fc30 pro last week after updating them. There was a bug with Bluetooth gui returning to main menu after scanning. That's fixed now though so make sure you have retropie 4.4.8

          To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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          • BuZzB
            BuZz administrators
            last edited by

            Sorry to tag you @psyke83 - anything related to PS3 changes you can think of that might affect this? You are more familiar with the stack than me.

            To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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            • P
              psyke83 Global Moderator
              last edited by psyke83

              @charleszimm said in Bluetooth no longer working after fresh install:

              98:B6:E9:42:4B:35

              Can you paste the output of info 98:B6:E9:42:4B:35 in bluetoothctl?

              If it says "Trusted: no", try manually trusting via trust 98:B6:E9:42:4B:35 as well, and then check the info again to see if trust is enabled (and let us know whether that makes the controller start working).

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              • S
                snoogans
                last edited by

                I just verified that I have the latest firmware for the controller, 1.29, and the Retropie setup script is 4.4.8. It hangs on searching.

                BuZzB 2 Replies Last reply Reply Quote 0
                • BuZzB
                  BuZz administrators @snoogans
                  last edited by

                  @snoogans the latest firmware is 4.1 for fc30 pro. Their support site is a bit confusing though.

                  To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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                  • BuZzB
                    BuZz administrators @snoogans
                    last edited by

                    @snoogans try disabling PS3 driver first btw. If that's enabled.

                    To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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                    • C
                      charleszimm @psyke83
                      last edited by

                      @psyke83 Wasn't trusted but behaving the same way:

                      [bluetooth]# info 98:B6:E9:42:4B:35
                      Device 98:B6:E9:42:4B:35
                      Name: Pro Controller
                      Alias: Pro Controller
                      Class: 0x002508
                      Icon: input-gaming
                      Paired: yes
                      Trusted: no
                      Blocked: no
                      Connected: no
                      LegacyPairing: no
                      UUID: Human Interface Device... (00001124-0000-1000-8000-00805f9b34fb)
                      UUID: PnP Information (00001200-0000-1000-8000-00805f9b34fb)
                      Modalias: usb:v057Ep2009d0001
                      [bluetooth]# trust 98:B6:E9:42:4B:35
                      [CHG] Device 98:B6:E9:42:4B:35 Trusted: yes
                      Changing 98:B6:E9:42:4B:35 trust succeeded
                      [CHG] Device 98:B6:E9:42:4B:35 Connected: yes
                      [CHG] Device 98:B6:E9:42:4B:35 Connected: no
                      [CHG] Device 98:B6:E9:42:4B:35 Connected: yes
                      [CHG] Device 98:B6:E9:42:4B:35 Connected: no

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                      • P
                        psyke83 Global Moderator
                        last edited by

                        @charleszimm

                        I'd first like to know why the "Register" option is getting stuck in a loop; I suspect that it's caused by bluetoothctl constantly reporting your device "Connected: xxx" non-stop.

                        Try to remove the offending device (either via the menu option or manually in bluetoothctl), then let me know if the "Register and Connect" option works (or at least progresses to the list of devices after 20 seconds without having to be interrupted).

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                        • C
                          charleszimm @psyke83
                          last edited by

                          @psyke83 okay I’ll give that a shot. Don’t be alarmed if I don’t get back to you for a few hours since my calendar is pretty full today. Thanks for your help!

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                          • C
                            charleszimm @psyke83
                            last edited by

                            @psyke83 Okay finally got to it. Sorry for the delay.

                            When I went to remove the controller through bluetoothctl, this happened:

                            [bluetooth]# devices
                            Device 98:B6:E9:42:4B:35 Pro Controller
                            [bluetooth]# remove 98:B6:E9:42:4B:35
                            [DEL] Device 98:B6:E9:42:4B:35 Pro Controller
                            Device has been removed
                            [DEL] Controller B8:27:EB:81:C7:4C theaterretropie [default]
                            Waiting to connect to bluetoothd...

                            I check the bluetooth.service status and crashy crash crash.

                            pi@theaterretropie:~ $ systemctl status bluetooth.service
                            ● bluetooth.service - Bluetooth service
                            Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled)
                            Active: failed (Result: signal) since Wed 2019-02-20 08:01:45 EST; 1min 32s ago
                            Docs: man:bluetoothd(8)
                            Main PID: 571 (code=killed, signal=SEGV)
                            Status: "Running"

                            Feb 20 08:01:10 theaterretropie bluetoothd[571]: Can't get HIDP connection info
                            Feb 20 08:01:15 theaterretropie bluetoothd[571]: connect error: Host is down (112)
                            Feb 20 08:01:21 theaterretropie bluetoothd[571]: Can't get HIDP connection info
                            Feb 20 08:01:27 theaterretropie bluetoothd[571]: connect error: Host is down (112)
                            Feb 20 08:01:32 theaterretropie bluetoothd[571]: Can't get HIDP connection info
                            Feb 20 08:01:38 theaterretropie bluetoothd[571]: connect error: Host is down (112)
                            Feb 20 08:01:43 theaterretropie bluetoothd[571]: Can't get HIDP connection info
                            Feb 20 08:01:45 theaterretropie systemd[1]: bluetooth.service: Main process exited, code=killed, status=11/SEGV
                            Feb 20 08:01:45 theaterretropie systemd[1]: bluetooth.service: Unit entered failed state.
                            Feb 20 08:01:45 theaterretropie systemd[1]: bluetooth.service: Failed with result 'signal'.

                            I restart bluetooth.service and no errors:

                            pi@theaterretropie:~ $ sudo systemctl start bluetooth.service
                            pi@theaterretropie:~ $ systemctl status bluetooth.service
                            ● bluetooth.service - Bluetooth service
                            Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled)
                            Active: active (running) since Wed 2019-02-20 08:03:30 EST; 5s ago
                            Docs: man:bluetoothd(8)
                            Main PID: 29848 (bluetoothd)
                            Status: "Running"
                            CGroup: /system.slice/bluetooth.service
                            └─29848 /usr/lib/bluetooth/bluetoothd

                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: Starting SDP server
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: Bluetooth management interface 1.14 initialized
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: Failed to obtain handles for "Service Changed" characteristic
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: setsockopt(L2CAP_OPTIONS): Invalid argument (22)
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: avrcp-controller: Protocol not supported (93)
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: setsockopt(L2CAP_OPTIONS): Invalid argument (22)
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: audio-avrcp-target: Protocol not supported (93)
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: Sap driver initialization failed.
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: sap-server: Operation not permitted (1)
                            Feb 20 08:03:30 theaterretropie bluetoothd[29848]: Failed to set privacy: Rejected (0x0b)

                            Some of those things don't look good but I continue forward. I go back into bluetoothctl and start the scan (I won't post all of the MAC address that it finds since it obviously finds everything that has Bluetooth enabled in the house, but just the SN30 Pro)

                            [bluetooth]# devices
                            [bluetooth]# scan on
                            [NEW] Device 98:B6:E9:42:4B:35 Pro Controller
                            [bluetooth]# connect 98:B6:E9:42:4B:35
                            Attempting to connect to 98:B6:E9:42:4B:35
                            [CHG] Device 98:B6:E9:42:4B:35 Connected: yes
                            [CHG] Device 98:B6:E9:42:4B:35 Connected: no
                            Failed to connect: org.bluez.Error.Failed
                            [bluetooth]# info 98:B6:E9:42:4B:35
                            Device 98:B6:E9:42:4B:35
                            Name: Pro Controller
                            Alias: Pro Controller
                            Class: 0x002508
                            Icon: input-gaming
                            Paired: no
                            Trusted: no
                            Blocked: no
                            Connected: no
                            LegacyPairing: no
                            RSSI: -77
                            [bluetooth]# trust 98:B6:E9:42:4B:35
                            [CHG] Device 98:B6:E9:42:4B:35 Trusted: yes
                            Changing 98:B6:E9:42:4B:35 trust succeeded
                            [bluetooth]# info 98:B6:E9:42:4B:35
                            Device 98:B6:E9:42:4B:35
                            Name: Pro Controller
                            Alias: Pro Controller
                            Class: 0x002508
                            Icon: input-gaming
                            Paired: no
                            Trusted: yes
                            Blocked: no
                            Connected: no
                            LegacyPairing: no

                            At this point I try to turn the controller back on.

                            [bluetooth]# connect 98:B6:E9:42:4B:35
                            Attempting to connect to 98:B6:E9:42:4B:35
                            [CHG] Device 98:B6:E9:42:4B:35 Connected: yes
                            [CHG] Device 98:B6:E9:42:4B:35 Modalias: usb:v057Ep2009d0001
                            [CHG] Device 98:B6:E9:42:4B:35 UUIDs: 00001124-0000-1000-8000-00805f9b34fb
                            [CHG] Device 98:B6:E9:42:4B:35 UUIDs: 00001200-0000-1000-8000-00805f9b34fb
                            [CHG] Device 98:B6:E9:42:4B:35 ServicesResolved: yes
                            [CHG] Device 98:B6:E9:42:4B:35 Paired: yes
                            Connection successful

                            Success!

                            So for entertainment sake, I turn off the controller.

                            [Pro Controller]# info 98:B6:E9:42:4B:35
                            Device 98:B6:E9:42:4B:35
                            Name: Pro Controller
                            Alias: Pro Controller
                            Class: 0x002508
                            Icon: input-gaming
                            Paired: yes
                            Trusted: yes
                            Blocked: no
                            Connected: yes
                            LegacyPairing: no
                            UUID: Human Interface Device... (00001124-0000-1000-8000-00805f9b34fb)
                            UUID: PnP Information (00001200-0000-1000-8000-00805f9b34fb)
                            Modalias: usb:v057Ep2009d0001

                            It still showed connected which was weird. So I turned the controller back on and bluetoothctl updated with this:

                            [CHG] Device 98:B6:E9:42:4B:35 ServicesResolved: no
                            [CHG] Device 98:B6:E9:42:4B:35 Connected: no
                            [CHG] Device 98:B6:E9:42:4B:35 Connected: yes

                            I look up at the TV and the controller is working. I decided to reboot the Pi to see if the controller automatically syncs. It does!

                            pi@theaterretropie:~ $ bluetoothctl
                            [NEW] Controller B8:27:EB:81:C7:4C theaterretropie [default]
                            [NEW] Device 98:B6:E9:42:4B:35 Pro Controller
                            [CHG] Device 98:B6:E9:42:4B:35 Connected: yes

                            So I'm not sure what this tells us. I started digging through the bluetooth.sh script under scriptmodules/supplementary directory to see if anything strikes me that could be causing it to get stuck between bluez, hcitool, and bluetoothctl.

                            I did notice something weird though. If I go into RetroArch, it doesn't detect the controller as a "RetroPad" like it use to. Instead it is treating the controller as a keyboard but that might be a different topic for a different post.

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                            • P
                              psyke83 Global Moderator
                              last edited by

                              @charleszimm,

                              Despite your success, some of your output is still concerning, and we still need to establish whether there's a potential problem in the Bluetooth script that needs addressing.

                              A potential fix for the infinite hang has just been merged (https://github.com/RetroPie/RetroPie-Setup/pull/2625). Can you try updating your script to ensure you have this change, and then remove & re-register your device, but this time only using the Bluetooth script?

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                                charleszimm @psyke83
                                last edited by

                                @psyke83 said in Bluetooth no longer working after fresh install:

                                https://github.com/RetroPie/RetroPie-Setup/pull/2625

                                Totally agree with the output concerns. I felt the same way which was why I started digging around the setup script. Give me a few minutes to update the script and remove the device from the bluetoothctl registration.

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                                • C
                                  charleszimm @psyke83
                                  last edited by

                                  @psyke83 Update:

                                  Got the latest script and confirmed the commit times matched with the Github post.

                                  I no longer hang on "Searching..." so that's all good. It picked up the SN30 Pro, I got the prompt for the input mode, but then I get:

                                  "An error occurred connecting to the bluetooth device (Creating device failed: org.bluez.Error.AuthenticationFailed: Authentication Failed)"

                                  It shows as a registered device but so does every Bluetooth device in the house. The daemon.log shows:

                                  Feb 20 09:29:00 theaterretropie bluetoothd[545]: Refusing input device connect: No such file or directory (2)
                                  Feb 20 09:29:00 theaterretropie bluetoothd[545]: Refusing connection from 98:B6:E9:42:4B:35: unknown device
                                  Feb 20 09:29:06 theaterretropie bluetoothd[545]: 98:B6:E9:42:4B:35: error updating services: Host is down (112)
                                  Feb 20 09:31:43 theaterretropie bluetoothd[545]: Refusing input device connect: No such file or directory (2)
                                  Feb 20 09:31:43 theaterretropie bluetoothd[545]: Refusing connection from 98:B6:E9:42:4B:35: unknown device
                                  Feb 20 09:31:48 theaterretropie bluetoothd[545]: Refusing input device connect: No such file or directory (2)
                                  Feb 20 09:31:48 theaterretropie bluetoothd[545]: Refusing connection from 98:B6:E9:42:4B:35: unknown device

                                  Bluetoothctl shows the device. I try to start the controller up after the sync through the Setup Script and I no longer get stuck in the Connected yes/no loop, but I got automatically disconnected:

                                  pi@theaterretropie:~ $ bluetoothctl
                                  [NEW] Controller B8:27:EB:81:C7:4C theaterretropie [default]
                                  [NEW] Device 98:B6:E9:42:4B:35 Pro Controller
                                  [CHG] Device 98:B6:E9:42:4B:35 Connected: yes
                                  [CHG] Device 98:B6:E9:42:4B:35 Connected: no

                                  I checked info and it does show pair but not trusted. I decided to try to trust it but same connected yes/no:

                                  [bluetooth]# info 98:B6:E9:42:4B:35
                                  Device 98:B6:E9:42:4B:35
                                  Name: Pro Controller
                                  Alias: Pro Controller
                                  Class: 0x002508
                                  Icon: input-gaming
                                  Paired: yes
                                  Trusted: no
                                  Blocked: no
                                  Connected: no
                                  LegacyPairing: no
                                  [bluetooth]# trust 98:B6:E9:42:4B:35
                                  [CHG] Device 98:B6:E9:42:4B:35 Trusted: yes
                                  Changing 98:B6:E9:42:4B:35 trust succeeded
                                  [CHG] Device 98:B6:E9:42:4B:35 Connected: yes
                                  [CHG] Device 98:B6:E9:42:4B:35 Connected: no

                                  BuZzB 1 Reply Last reply Reply Quote 0
                                  • BuZzB
                                    BuZz administrators @charleszimm
                                    last edited by

                                    @charleszimm just to confirm, you're running latest firmware on controller and have powered on in the correct mode? Apologies if.you have already answered these. Gets confusing with multiple user issues on one thread :-)

                                    To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                                    C 1 Reply Last reply Reply Quote 0
                                    • C
                                      charleszimm @BuZz
                                      last edited by

                                      @BuZz Yep updated and the SN30 Pro is on firmware 1.29 which is the latest firmware for it I can see on 8bitdo's site.

                                      BuZzB 1 Reply Last reply Reply Quote 0
                                      • BuZzB
                                        BuZz administrators @charleszimm
                                        last edited by

                                        @charleszimm It might be worth trying to register/pair with different power on modes.

                                        found this post - a little old but may be useful. https://retropie.org.uk/forum/topic/15201/8bitdo-sf30-pro-and-sn30-pro

                                        To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                                        C 1 Reply Last reply Reply Quote 0
                                        • C
                                          charleszimm @BuZz
                                          last edited by

                                          @BuZz I gave that a shot prior to trying to reaching out on here, but I just ran a quick test in Windows mode. Similar error in the Setup script:

                                          "An error occurred connecting to the bluetooth device (Creating device failed: org.bluez.ErrorConnectionAttemptFailed: Page Timeout)"

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                                          • P
                                            psyke83 Global Moderator
                                            last edited by

                                            @charleszimm

                                            I think you're comfortable with using the terminal, so could you try reverting RetroPie-Setup to just before my recent major bluetooth changes and retry the same procedure (remove & register via the script only)?

                                            You need to test before commit 12cb7eb1bc9d810e98adbc8ec7f9a8369ed1f25e, so:

                                            git checkout 12cb7eb1bc9d810e98adbc8ec7f9a8369ed1f25e^

                                            To go back:

                                            git checkout master

                                            Thanks.

                                            C 1 Reply Last reply Reply Quote 0
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