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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Can't use any Input device.

    Scheduled Pinned Locked Moved Help and Support
    no keyboardno controlsnew at this
    11 Posts 3 Posters 753 Views
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    • Thorr69T
      Thorr69
      last edited by

      What image did you use to build this system?

      RPi 3b
      Official PSU
      Official RetroPie image
      Pandora's Box 5 controller

      1 Reply Last reply Reply Quote 1
      • H
        heyou06
        last edited by

        I don't know it was pre-built and given to me as a gift, is there a way to find the answer in the bios?

        BuZzB 1 Reply Last reply Reply Quote 0
        • BuZzB
          BuZz administrators @heyou06
          last edited by BuZz

          @heyou06 Sorry, we can't support 3rd party images. You will need to download the official image from this site and install that.

          To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

          H 1 Reply Last reply Reply Quote 0
          • H
            heyou06
            last edited by heyou06

            This post is deleted!
            1 Reply Last reply Reply Quote 0
            • H
              heyou06 @BuZz
              last edited by

              @BuZz to clear up any misunderstandings a 3rd party image is when someone else sets up retropie for you right?

              BuZzB 1 Reply Last reply Reply Quote 0
              • BuZzB
                BuZz administrators @heyou06
                last edited by

                @heyou06 any image where we can't be sure what was changed before the user got it. Many products sold that include retropie have customisations. Many are just badly set up.

                If someone installs an image from our site, we know how to advise (and the user will be able to specify what they did etc).

                To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                1 Reply Last reply Reply Quote 0
                • BuZzB
                  BuZz administrators
                  last edited by BuZz

                  You may find installing a new image from our site will just work.

                  You can backup any files from your current set up. See the documentation on that here https://retropie.org.uk/docs/Updating-RetroPie/#making-a-backup

                  To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                  1 Reply Last reply Reply Quote 0
                  • H
                    heyou06
                    last edited by

                    @BuZz said in Can't use any Input device.:

                    here we can't be sure what was changed before the user got it. Many products sold that include retropie have customisations. Many are just badly set up.

                    thank you buzz and sorry for all the trouble.

                    BuZzB 1 Reply Last reply Reply Quote 0
                    • BuZzB
                      BuZz administrators @heyou06
                      last edited by

                      @heyou06 it's no trouble. Check out our download page and install instructions and see how you get on. Back up any data you want from your current card first.

                      To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                      H 1 Reply Last reply Reply Quote 0
                      • H
                        heyou06 @BuZz
                        last edited by

                        @BuZz I Flashed another SD card that i had when i first got my switch, I mounted the image on the "new" sd card with the latest image 4.6 of retro pie and i do have the ability to use controls, so now all i have to do is import files from the other card.

                        1 Reply Last reply Reply Quote 0
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