Television sound output incompatible with my Retropie

Jiryn

HUGE UPDATE AND I HOPE SOMEONE READS THIS!
@dankcushions @mitu (Sorry you guys were helping so much!!!)

I went and bought a brand new TV
a 2021 LG 55" NanoCell 4K UHD Smart LED HDR TV - 55NANO75

The sound issues persist.
The sound cuts out regularly on most games, and extremely frequently with Jurassic Park (mame2010), which was my originally complaint.

I once again tried it on my older TVs and it worked without an issue or sound cutting out.
So it has to do something with modern sound hardware and the PI.

The LG detects the pi as PCM.

dankcushions

@jiryn
i have an lg 4k OLED which works fine so i am sure it’s an issue with your specific hardware, cables or configuration. i would start from the beginning again - ideally with a fresh default image, and then all the usual stuff like a verbose log, the config.txt, and so on.

mame2010 is not a recommend emulator, and i don’t use it, so i would replicate the issue with something far more generic like a game on a console system that your pi can be guaranteed to emulate well, at full speed. sound dropping out is a classic symptom of a game that pushes the hardware too much.

Jiryn

@dankcushions
That's what I'm getting at is weird though.

The sound doesn't drop or hitch at all on a 4 of the 6 TVs in my house hold.
It runs perfectly, even Jurassic Park.

Even when captured through my system capture card, the sound is perfect.
Yet the signal to the TV still cuts out (See original post of the side by side Jurassic park videos)

This problem has been cropping up in everything on the PI. Mame 2003, FBNeo, Neo Geo, 32X, Virtual Boy, etc etc.

A Fresh Install is the only thing I've not tried, but why would it work perfectly for 4 of 6 TVs?

Once again, this is how it sounds on those TVs and on my stream
Mame 2010

This is how it sounds on the LG Nanocell and Vizio M55-E0

dankcushions

@jiryn it’s all i can suggest. removing all extraneous factors. in addition to the default image and basic game, also not going via an micro hdmi converter, no hdmi capture devices or audio devices devices in the chain, a name brand cable, and so on.

my suspicion is your cable or something in between your pi4 and the tv is interfering with the signal. as to why it works with other tvs - either the setup isn’t identical or older hdmi versions are less sensitive.

Jiryn

@dankcushions said in Television sound output incompatible with my Retropie:

@jiryn it’s all i can suggest. removing all extraneous factors. in addition to the default image and basic game, also not going via an micro hdmi converter, no hdmi capture devices or audio devices devices in the chain, a name brand cable, and so on.

my suspicion is your cable or something in between your pi4 and the tv is interfering with the signal. as to why it works with other tvs - either the setup isn’t identical or older hdmi versions are less sensitive.

As I said, I connected it directly to both TVs that it's not working on and had the same issue.
The cables I am using are the Blue Rigger HDMI - Micro HDMI, and the Monoprice HDMI to Micro HDMI
I am not using an adapter of any sort.

dankcushions

@jiryn ok, well like i said, the other steps (default image, trivial game, etc) are what i would do to diagnose the issue. good luck

Jiryn

@dankcushions

Yep! Doing a fresh install and transfer of games as we speak.
The reason I use Jurassic Park as the benchmark is because it always fails at the same time if the sound is going to cut out.. unlike the other games which are random and patchy.

Right now the system works on a Vizio E370VL, Vizio M471J-A2, Vizio V505-G9 (2019 model), and a 32 inch Samsung
It doesn't work on a Vizio M55-E0 (2017 Model) and an LG Nanocell 55NANO75

Thank you for your help all the way!
I just want to squash this issue..

Jiryn

@dankcushions
Everything is reinstalled, but how do I set the resolution to 1080p 60hz?

When I enter Raspberry config, everything is TINY and I can't read it on 4k, and my streaming software only supports up to 1080/60.

I got to Raspi-config -> Display Options -> Resolution
But all it does is blink and come back

mitu

@jiryn https://retropie.org.uk/docs/Pi4/#issues-using-a-4k-tv

Jiryn

@mitu @dankcushions
It is working perfectly now thank you!
Your suggestion in the 4k post helped a lot!
Even Jurassic Park!

The only (minor) issues are
#1. whenever I load anything it says
"lul0: Volume Control ::inut() -Failed To Find Mixer Element!"

#2. I forgot how to make them perfectly full screen as I had before.

Spoke too soon, something is really messing up FBneo.
Fixed the mixer by making it HDMI

I am also randomly losing controller connection on a wired controller. When I updated Retropie Setup.

When I tell Retroarch to reset defaults, I lose all controller access.

--
Final edit, got the sound working again.
Oddly it's related to something I did with the video output on FB Neo that caused the sound issues, by setting it back to default it works perfectly.

It was something in the scaling and video options causing the LG and Vizio sound to screw up
It began to happen with FBNeo as I began to screw with Integer and ratio... when I set it back to default (core) it worked perfect again. No clue why it affected the sound on those TVs.

dankcushions

@jiryn we only get email notifications for your first version of the first version of your post, FYI.

When I tell Retroarch to reset defaults, I lose all controller access.

yeah don’t do this. retroarch defaults are not retropie defaults and will not work.