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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Video Snaps worked on PI3B but not on PI4 (same videos/gamelist)

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    • D
      Dimas
      last edited by

      Hi guys,

      I would really appreciate some help here, as I am out of ideas. I have a PI3B with retropie 4.7.1 and I spent a decent amount of time downloading images and videos, and populating the gamelists. Videosnaps work just fine in there.

      My nephew liked this a lot, so I decided to give this PI3B to him, and I bought a PI4 with a larger SD card for me. After installing the same retropie version and copying all the roms, gamelists, images and videos to the new PI4... well... the videosnaps wont work... I have enabled OXM player, disabled it and enabled it again, I have tried to play the videos through the network on my PC (and they play just fine, so they are not corrupted or anything)...

      The videos should work out of the box... right? Am I missing something? Something the PI4 retropie image does differently? Do I need to install anything?

      Please help!

      Thanks in advance.

      dankcushionsD 1 Reply Last reply Reply Quote 0
      • dankcushionsD
        dankcushions Global Moderator @Dimas
        last edited by

        @dimas a couple of possibilities:

        • you have subtitles turned on - these aren't supported on pi4 omx player. see here: https://retropie.org.uk/forum/topic/27451/video-screensaver-pi4-black-screen

        • you've enabled the beta pure-kms driver. things that rely on the old firmware (ie omx player) won't work with it.

        D 1 Reply Last reply Reply Quote 0
        • D
          Dimas @dankcushions
          last edited by Dimas

          @dankcushions thanks a lot for the quick response.

          I just tried disabling the KMS GL driver (as it is indeed something I changed) but now I met a different problem. There is a failure launching some kind of 3D test at boot:

          Captura de pantalla 2021-09-08 a las 15.47.29.png

          And then emulationstation fails to start:

          Captura de pantalla 2021-09-08 a las 15.47.52.png

          Anything I can do before starting with a clean image?

          Thanks!

          Dimas.

          dankcushionsD 1 Reply Last reply Reply Quote 1
          • dankcushionsD
            dankcushions Global Moderator @Dimas
            last edited by

            @dimas can we see your /config/boot.txt? i suspect you haven’t enabled the previous fkms driver correctly

            D 1 Reply Last reply Reply Quote 0
            • D
              Dimas @dankcushions
              last edited by

              @dankcushions

              Please check my config.txt in the following pastebin: https://pastebin.com/R2mWDrgC

              I used raspi-config menu to disable the fake KMS driver. I just set it to legacy driver. I had no more options in such menu. I did not touch config.txt.

              Please let me know if there is anything wrong with it.

              Br,
              Dimas.

              mituM 1 Reply Last reply Reply Quote 0
              • mituM
                mitu Global Moderator @Dimas
                last edited by

                @dimas said in Video Snaps worked on PI3B but not on PI4 (same videos/gamelist):

                I used raspi-config menu to disable the fake KMS driver. I just set it to legacy driver. I had no more options in such menu. I did not touch config.txt.

                There is no 'legacy' driver for the Pi4, hence the error you're receiving when starting EmulationStation. The options you chose in raspi-config modify the config.txt file.
                You should restore the line

                #dtoverlay=vc4-fkms-v3d
                

                so it reads

                dtoverlay=vc4-fkms-v3d
                

                and EmulationStation will start.

                D 1 Reply Last reply Reply Quote 0
                • D
                  Dimas @mitu
                  last edited by

                  Thanks @mitu, now I am back to the beginning. Emulationstation works, video snaps do not :-(

                  mituM 1 Reply Last reply Reply Quote 0
                  • mituM
                    mitu Global Moderator @Dimas
                    last edited by

                    @Dimas So you get just a black screen instead of video or just the image for the game shows off ? Can you check in the UI setting in EmulationStation and make sure that the game list view style is either video or automatic ?

                    D 1 Reply Last reply Reply Quote 0
                    • D
                      Dimas @mitu
                      last edited by

                      @mitu I just tried all the options (detailed, automatic, basic, video…). None of them shows the video.

                      The video does not seem to be attempted to play. The game image is shown and stays there. There is no black square nor any other square appearing anywhere.

                      I will start from scratch and add just the minimum and update if it works.

                      mituM 1 Reply Last reply Reply Quote 0
                      • mituM
                        mitu Global Moderator @Dimas
                        last edited by

                        @dimas Then maybe the video is not found or not referenced in the gamelist file.

                        D 1 Reply Last reply Reply Quote 0
                        • D
                          Dimas @mitu
                          last edited by Dimas

                          @mitu The gamelist is fine. It is the exact same gamelist and folder contents I use in the Pi3 setup I have.

                          I have formatted the card and started over. The videos are now playing.

                          I suspect something messed up when I was touching the raspi-config. I selected the fake KMS GL driver and something got downloaded (even though such was the 'default' option for Pi4). I would say that's what messed it up on the first place, but I do not have the curiosity to try it again (now that it works).

                          Thanks to all who replied to try help me out. Appreciated.

                          1 Reply Last reply Reply Quote 0
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