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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Raspi 4 is taking too long to load & has problems in some games

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    pi 4bhelpload issue
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    • J
      jj01
      last edited by

      Hello,

      I just finished building my own RetroPie gaming console using a Raspberry Pi 4 with 4 GB RAM. I set up the image using the Raspberry Pi Imager on Windows 10. The Pi boots into RetroPie, but after the "RetroPie" screen, it takes around 30 seconds for Emulation Station to start. After that, I was able to configure the input without any issues.

      However, something weird is happening: I can't open certain menu options. I'm not talking about the menu where you can reconfigure inputs or enable an FPS counter. I mean the menu where you connect the Pi to WiFi. I can open the menu itself and navigate through the options, but when I try to open one, the screen just freezes on a dark-grey background.

      Other than that, loading ROMs works fine. SNES games, for example, run perfectly, but more demanding games like Donkey Kong 64 sometimes run in "slow motion". (My experience with Project64 on my PC was different.)

      I already tried rewriting the image, but that didn’t change anything.

      This is my first time working with a Raspberry Pi and I don´t know much about coding etc.

      Additionally, I can't use my Nintendo Switch Pro Controller. RetroPie recognizes it as a gamepad, but I can't configure the buttons.

      1 Reply Last reply Reply Quote 0
      • mituM
        mitu Global Moderator
        last edited by

        I've seen the issue of the RetroPie menus not working on some 4k resolution installations, though haven't been able to reproduce it. Is your TV running with a 4k resolution ?

        That might explain also some of the slowness, since the Pi4 by default uses 30 hz refresh rate when started with a 4k (needs additional config to run at 4k@60hz). If that's the case then force the Pi to start with a 1080p - see here for some solutions.

        Additionally, I can't use my Nintendo Switch Pro Controller. RetroPie recognizes it as a gamepad, but I can't configure the buttons.

        It might need an additional driver - see https://retropie.org.uk/docs/Nintendo-Switch-Controllers/.

        J 1 Reply Last reply Reply Quote 0
        • J
          jj01 @mitu
          last edited by

          @mitu No, my Monitor only runs on Full HD, and the HDMI cable I´m using doesn´t support 4k resulution as well.

          It might need an additional driver - see https://retropie.org.uk/docs/Nintendo-Switch-Controllers/.

          Thanks, I´ll try that after I got the main issue fixed!

          mituM 1 Reply Last reply Reply Quote 0
          • mituM
            mitu Global Moderator @jj01
            last edited by mitu

            @jj01 said in Raspi 4 is taking too long to load & has problems in some games:

            @mitu No, my Monitor only runs on Full HD, and the HDMI cable I´m using doesn´t support 4k resulution as well.

            OK, can you run an update of RetroPie-Setup and included utilities/emulators and tell me which is the exact version that you have installed ? It should be printed on the 1st screen of RetroPie-Setup. If you can't run the update, can you try the following:

            1. Make sure the HDMI cable is connected to the port that closest to the USB-C. If that doesnt work then..
            2. Use SSH to connect to your PI and run manually the setup script by running the following commands (once you're logged in)
            cd RetroPie-Setup
            sudo ./retropie_setup.sh
            
            J 1 Reply Last reply Reply Quote 0
            • J
              jj01 @mitu
              last edited by

              @mitu I can´t run an update because I can´t open the menue point.

              Use SSH to connect to your PI and run manually the setup script by running the following commands (once you're logged in)
              cd RetroPie-Setup
              sudo ./retropie_setup.sh

              I also can´t connect the Pi to WiFi because of the menue issue and I don´t have a LAN cable here. Getting one wouldn´t be the issue but may I ask what these commands do?

              I don´t now if it helps but in this dark-grey screen only the red led on the Pi lights up.

              mituM 1 Reply Last reply Reply Quote 0
              • mituM
                mitu Global Moderator @jj01
                last edited by

                @jj01 said in Raspi 4 is taking too long to load & has problems in some games:

                I also can´t connect the Pi to WiFi because of the menue issue and I don´t have a LAN cable here.

                Press F4 and exit EmulationStation. Then run the same commands I posted eariler to start the setup script.

                Getting one wouldn´t be the issue but may I ask what these commands do?

                They start the RetroPie-Setup script which should give show the version you have installed and also allow you to update.

                J 1 Reply Last reply Reply Quote 0
                • J
                  jj01 @mitu
                  last edited by

                  @mitu I‘m stuck in the same dark-grey screen when pressing F4.

                  mituM 1 Reply Last reply Reply Quote 0
                  • mituM
                    mitu Global Moderator @jj01
                    last edited by

                    @jj01 that should be the command prompt, aren't you able to input commands and press Enter to execute them ?

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      jj01 @mitu
                      last edited by

                      @mitu Nope, just a plain dark-grey frozen screen.

                      1 Reply Last reply Reply Quote 0
                      • mituM
                        mitu Global Moderator
                        last edited by

                        Something may be broken with the system you have installed. Can you re-install using the image from retropie.org.uk/download ?

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          jj01 @mitu
                          last edited by

                          @mitu still the same issue...

                          1 Reply Last reply Reply Quote 0
                          • mituM
                            mitu Global Moderator
                            last edited by mitu

                            Can you post a screenshot of your screen after you exit EmulationStation (with F4 or just by exiting from the menu) ?

                            EDIT: you can configure WiFi and enable SSH just by editing a couple of files on the SDcard, without starting any menu - see the docs here and here.

                            J 1 Reply Last reply Reply Quote 0
                            • J
                              jj01 @mitu
                              last edited by jj01

                              Can you post a screenshot of your screen after you exit EmulationStation (with F4 or just by exiting from the menu) ?

                              I don´t have a Capture Card here rn but in the picture you won´t see anything.

                              you can configure WiFi and enable SSH just by editing a couple of files on the SDcard, without starting any menu - see the docs here and here.

                              Do you mean configuring WiFi and enabling SSH in Raspberry Pi Imager when pressing controll + shift + x? If yes, I wanted to try this but my PC can´t read the SD card anymore. I think it´s because of my SD card reader, because the Pi still detects it. I guess I´ll have to try again using another SD card reader but I can´t do that next week.

                              Nontheless thank you very much @mitu!!!

                              EDIT: I tried booting RetroPie using an USB stick, still the same issue.

                              mituM 1 Reply Last reply Reply Quote 0
                              • mituM
                                mitu Global Moderator @jj01
                                last edited by

                                @jj01 said in Raspi 4 is taking too long to load & has problems in some games:

                                EDIT: I tried booting RetroPie using an USB stick, still the same issue.

                                Ok, can you get a screenshot showing the dark grey screen showing when you exit EmulationStation ? I'm not sure it's an actual problem or you're just seeing the regular Linux console screen.
                                Also, SSH access can be useful to run some commands in order to diagnose the issue.

                                I haven't seen this issue with the RetroPie image - just exiting EmulationStation should put you into the Linux console right away. You are using the RetroPie image for the Pi4, right ?

                                J 1 Reply Last reply Reply Quote 0
                                • J
                                  jj01 @mitu
                                  last edited by jj01

                                  @mitu

                                  You are using the RetroPie image for the Pi4, right ?

                                  This is the image I´m using:
                                  Raspi Imager Screenshot.png
                                  Raspi Imager Screenshot 02.png

                                  Ok, can you get a screenshot showing the dark grey screen showing when you exit EmulationStation ?

                                  I can´t upload a picture because whatever I do it´s too big for uploading it. But it´s really just the normal background colored screen, I can´t type anything in there.

                                  mituM 1 Reply Last reply Reply Quote 0
                                  • mituM
                                    mitu Global Moderator @jj01
                                    last edited by

                                    @jj01 said in Raspi 4 is taking too long to load & has problems in some games:

                                    This is the image I´m using:

                                    You're not supposed to change the user/passwordc, leave the defaults and use the pi user.

                                    I can´t upload a picture because whatever I do it´s too big for uploading it.

                                    You can use an image uploading site like Imgur.

                                    But it´s really just the normal background colored screen, I can´t type anything in there.

                                    You said it was dark grey, not colored. Either way, if you have the RetroPie info shown when you exit EmulationStation, then it means the normal prompt should also be present and available.

                                    J 1 Reply Last reply Reply Quote 0
                                    • J
                                      jj01 @mitu
                                      last edited by

                                      @mitu

                                      You said it was dark grey, not colored.

                                      No, I ment it has the same color as the background, it is dark grey.

                                      Either way, if you have the RetroPie info shown when you exit EmulationStation, then it means the normal prompt should also be present and available.

                                      If I exit EmulationStation it's just this screen, no cursor, it seems to me that it is loading, but just nothing happens then, even after 5 minutes.

                                      1 Reply Last reply Reply Quote 0
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