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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Retropie Problems With Extracting

    Scheduled Pinned Locked Moved Help and Support
    retropie 4.1download
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    • N
      noodles91
      last edited by

      Thank you for your help

      1 Reply Last reply Reply Quote 0
      • N
        noodles91
        last edited by

        Used etcher to put the file on the sd card and all i get when i plug it all in is a blank screen, followed the instructions in the video so no idea where I went wrong.

        AlexMurphyA 1 Reply Last reply Reply Quote 0
        • AlexMurphyA
          AlexMurphy Banned @noodles91
          last edited by

          @noodles91 what was the full file name you wrote to the card using etcher?

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          • N
            noodles91
            last edited by noodles91

            1.img i think, it's still in zip format as I am unable to get it to extract like it does in the video. If i put the sd card back into my pc it says its unrecognisable and needs to be formatted.

            AlexMurphyA 2 Replies Last reply Reply Quote 0
            • AlexMurphyA
              AlexMurphy Banned @noodles91
              last edited by

              @noodles91 sorry, what is the full name of the file?

              1 Reply Last reply Reply Quote 0
              • AlexMurphyA
                AlexMurphy Banned @noodles91
                last edited by

                @noodles91 My advice is to re-download the image. Install winrar to unzip it and write it to the sd card using etcher or win32 diskimager. Make sure the sd card is reformatted including the re-size option using sd cardformatter.

                N 1 Reply Last reply Reply Quote 0
                • N
                  noodles91 @AlexMurphy
                  last edited by noodles91

                  @AlexMurphy Have tried each of the steps you've suggested numerous times, each time I'm left with an entirely blank screen when it comes to plugging everything in. Have tried the download on several computers and not one extracts the download to an .img file. The downloaded file stays as a zip file regardless of what i try. If i try unzipping the file titled 1 using Peazip it says it requires a password. Also once the sd card is flashed it becomes completely unrecognisable to my computer, I can't view any info on it.

                  BuZzB 1 Reply Last reply Reply Quote 0
                  • BuZzB
                    BuZz administrators @noodles91
                    last edited by

                    @noodles91 did you compare the md5sum yet?

                    To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                    N 1 Reply Last reply Reply Quote 0
                    • N
                      noodles91 @BuZz
                      last edited by

                      @BuZz Have tried using md5summer but when i click on the download file its empty

                      BuZzB 1 Reply Last reply Reply Quote 0
                      • BuZzB
                        BuZz administrators @noodles91
                        last edited by

                        @noodles91 sounds like your download is not working at all. If you have a virus checker, try disabling it for this download. I've heard they can interfere. Try another web browser also.

                        To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

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                        • N
                          noodles91
                          last edited by

                          I've tried different browsers, never had an issue with my anti virus before. Will try disabling it when i get in from work. Thanks

                          BuZzB 1 Reply Last reply Reply Quote 0
                          • BuZzB
                            BuZz administrators @noodles91
                            last edited by

                            @noodles91 perhaps you can provide some screenshots to illustrate the issue. Or a video etc.

                            To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                            1 Reply Last reply Reply Quote 0
                            • N
                              noodles91
                              last edited by

                              Will upload a few pics when I get home, from the top of my head after extracting the download each and every time I'm left with 3 things. A file called 0fat, a zipped file labelled 1 and the 3rd file I can't remeber the name of. If I use etcher to put the zip file on that file is called 1.img during the process.

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                              • dankcushionsD
                                dankcushions Global Moderator
                                last edited by dankcushions

                                sounds like you've unzipped one stage too far. you should unzip the .gz file to a .img and then write that to the SD card. if you unzip the .img you'll probably be left with the sort of files you are seeing, which is not what you want.

                                if you've got known file extensions hidden in windows, maybe you won't neccesarily know what stage you're at and they all appear as 'zip' files.

                                N 1 Reply Last reply Reply Quote 0
                                • N
                                  noodles91
                                  last edited by

                                  Not sure about hidden file extensions but that could be the case as it always shows as a zip file nothing else

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                                  • N
                                    noodles91 @dankcushions
                                    last edited by noodles91

                                    @dankcushions I only unzip the download once, this leaves me with a zip file of the same name as the download. At no point has this mysterious .img file actually appeared. Am half tempted to return it all as I've tried all suggestions and I keep getting the same result.

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                                    • N
                                      noodles91
                                      last edited by

                                      After downloading I have a gzip file called retropie-4.1-rpi2_rpi3.img.gz i then extract this and regardless of whether i use Winzip,Winrar,Peazip or 7zip I am left with another zip file or the same name as the original download, except it is now a winzip file, if i extract that folder again I am left with- 0.fat a fat file, 1.img as a winzip file and 2 file. I have tried flashing the sd with the 1.img winzip file but it doesnt do anything apart from make the sd card unrecognisable.

                                      BuZzB 1 Reply Last reply Reply Quote 0
                                      • BuZzB
                                        BuZz administrators @noodles91
                                        last edited by BuZz

                                        @noodles91 the second file after first unpack is not a zip file - it's a sdcard image - it's just your machine is associating it as an archive. That is what you need to write - turn on file extensions on your machine and this will be clearer.

                                        To help us help you - please make sure you read the sticky topics before posting - https://retropie.org.uk/forum/topic/3/read-this-first

                                        N 1 Reply Last reply Reply Quote 0
                                        • N
                                          noodles91 @BuZz
                                          last edited by

                                          @BuZz Turned them on before replying and its made no difference, will try that now.

                                          1 Reply Last reply Reply Quote 0
                                          • N
                                            noodles91
                                            last edited by

                                            @BuZz Turned them on, have written that file to the sd card about a thousand times between reformatting it and it does nothing.
                                            EDIT- I think you may have sussed it, you legend! Odd that it still says zip with extensions turned on

                                            BuZzB 1 Reply Last reply Reply Quote 0
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