@herb_fargus correct there is nothing plugged into the usb port at all. I have removed everything to make sure it isn't causing the problem. it is a 3.1a usb charger with a cable that is about 3ft long
Hey all
i managed to come right and thought i would share my findings
in this situation the device needs a n on off toggle switch
i used an on off switch on the power block pins and was able to boot and turn the device off.
the installation and instructions on the site work perfectly.