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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Games not launching

    Scheduled Pinned Locked Moved Help and Support
    launch problemstart game
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    • mituM
      mitu Global Moderator @IceChes1
      last edited by

      How did you install RetroPie on the PI4 ?

      1 Reply Last reply Reply Quote 0
      • IceChes1I
        IceChes1
        last edited by

        I used the master branch from github, following the guide in the Retropie Docs.

        HOME CONSOLE
        Pi 4
        SanDisk 64 GB
        Master branch install
        3.5 amp CanaKit PSU
        Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
        HANDHELD
        Pi 0 W
        SanDisk 32 GB
        Random image I found. Had a driver I needed.
        IPEGA PG-9157 USB Receiver

        mituM 1 Reply Last reply Reply Quote 0
        • mituM
          mitu Global Moderator @IceChes1
          last edited by mitu

          You need to give more details about what game/system you're using and post a log file (/dev/shm/runcommand.log) from the emulator starting.

          1 Reply Last reply Reply Quote 0
          • IceChes1I
            IceChes1
            last edited by

            I'm in the runcommand menu. How do I get to the .log file?

            HOME CONSOLE
            Pi 4
            SanDisk 64 GB
            Master branch install
            3.5 amp CanaKit PSU
            Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
            HANDHELD
            Pi 0 W
            SanDisk 32 GB
            Random image I found. Had a driver I needed.
            IPEGA PG-9157 USB Receiver

            1 Reply Last reply Reply Quote 0
            • IceChes1I
              IceChes1
              last edited by

              The games I'm trying to use:
              NES-Contra
              NES-Galaga
              NES-Super Contra
              Ports-LZDOOM
              GBA-Pokemon Ruby
              GBC-Pokemon Crystal
              GBC-The Legend of Zelda Links Awakening

              The only things that work are anything in the Retropie menu and Kodi.

              HOME CONSOLE
              Pi 4
              SanDisk 64 GB
              Master branch install
              3.5 amp CanaKit PSU
              Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
              HANDHELD
              Pi 0 W
              SanDisk 32 GB
              Random image I found. Had a driver I needed.
              IPEGA PG-9157 USB Receiver

              1 Reply Last reply Reply Quote 0
              • mituM
                mitu Global Moderator
                last edited by

                Launch the game, then get the /dev/shm/runcommand.log file contents and post it here.

                1 Reply Last reply Reply Quote 0
                • IceChes1I
                  IceChes1
                  last edited by

                  I unplugged the SD card. It's currently in my Chromebook. SHM is empty.

                  HOME CONSOLE
                  Pi 4
                  SanDisk 64 GB
                  Master branch install
                  3.5 amp CanaKit PSU
                  Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                  HANDHELD
                  Pi 0 W
                  SanDisk 32 GB
                  Random image I found. Had a driver I needed.
                  IPEGA PG-9157 USB Receiver

                  mituM 1 Reply Last reply Reply Quote 0
                  • mituM
                    mitu Global Moderator @IceChes1
                    last edited by

                    @IceChes1 said in Games not launching:

                    I unplugged the SD card. It's currently in my Chromebook. SHM is empty.

                    Yes, that folder (/dev/shm) is RAM backed, so its contents are not actually saved on the card. You need to get the file (via SSH) right after you've run the game.

                    1 Reply Last reply Reply Quote 0
                    • IceChes1I
                      IceChes1
                      last edited by

                      I-
                      The only computer I have is a Chromebook. It can't ssh.

                      HOME CONSOLE
                      Pi 4
                      SanDisk 64 GB
                      Master branch install
                      3.5 amp CanaKit PSU
                      Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                      HANDHELD
                      Pi 0 W
                      SanDisk 32 GB
                      Random image I found. Had a driver I needed.
                      IPEGA PG-9157 USB Receiver

                      mituM 1 Reply Last reply Reply Quote 0
                      • mituM
                        mitu Global Moderator @IceChes1
                        last edited by

                        Sure you can - https://chrome.google.com/webstore/detail/secure-shell-app/pnhechapfaindjhompbnflcldabbghjo?hl=en.

                        1 Reply Last reply Reply Quote 0
                        • IceChes1I
                          IceChes1
                          last edited by

                          I'm just a kid. Installing an app is practically a crisis.

                          HOME CONSOLE
                          Pi 4
                          SanDisk 64 GB
                          Master branch install
                          3.5 amp CanaKit PSU
                          Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                          HANDHELD
                          Pi 0 W
                          SanDisk 32 GB
                          Random image I found. Had a driver I needed.
                          IPEGA PG-9157 USB Receiver

                          1 Reply Last reply Reply Quote 0
                          • IceChes1I
                            IceChes1
                            last edited by

                            I've survived the crisis. This is the error:
                            undefined symbol: bcm_host_is_fkns_active

                            HOME CONSOLE
                            Pi 4
                            SanDisk 64 GB
                            Master branch install
                            3.5 amp CanaKit PSU
                            Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                            HANDHELD
                            Pi 0 W
                            SanDisk 32 GB
                            Random image I found. Had a driver I needed.
                            IPEGA PG-9157 USB Receiver

                            mituM 1 Reply Last reply Reply Quote 0
                            • mituM
                              mitu Global Moderator @IceChes1
                              last edited by mitu

                              @IceChes1 Please post the whole file's contents.

                              What did you use as a base image ? Did you install manually over the latest Raspbian Lite image ?

                              1 Reply Last reply Reply Quote 0
                              • S
                                simonc
                                last edited by

                                1: make sure to have bios files.
                                2: game is corrupted, needs fixing.
                                When you get taken to home screen the game is missing a required file to run so instead it takes you to home page.

                                to save your self hassle and pain, install retroarch on pc/laptop and play with your roms on that before you shift them to the pie

                                1 Reply Last reply Reply Quote 0
                                • IceChes1I
                                  IceChes1
                                  last edited by

                                  @mitu I used Raspbian Buster Full and manually installed.
                                  @simonc NES, GBA, GBC etc. doesn't need BIOS. Also, NONE of my games work, so It can't be corrupted ROMs. And for the third thing, I posted earlier that I only have a Chrome OS computer.

                                  HOME CONSOLE
                                  Pi 4
                                  SanDisk 64 GB
                                  Master branch install
                                  3.5 amp CanaKit PSU
                                  Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                                  HANDHELD
                                  Pi 0 W
                                  SanDisk 32 GB
                                  Random image I found. Had a driver I needed.
                                  IPEGA PG-9157 USB Receiver

                                  1 Reply Last reply Reply Quote 0
                                  • IceChes1I
                                    IceChes1
                                    last edited by

                                    Here's runcommand.log:

                                    Parameters:
                                    Executing: /opt/retropie/emulators/retroarch/bin/retroarch -L /opt/retropie/libretrocores/lr-quicknes_libretro.so --config /opt/retropie/configs/nes/retroarch.cfg "/home/pi/RetroPie/roms/nes/Contra.nes" --appendconfig /dev/shm/retroarch.cfg /opt/retropie/emulators/retroarch/bin/retroarch: symbol lookup error: /usr/lib/arm-linux-gnuabhif/neon/vfp/libavcodec.so.58: undefined symbol: bcn_host_is_fkns_active

                                    That's it. I nanoed into it after starting Contra.

                                    HOME CONSOLE
                                    Pi 4
                                    SanDisk 64 GB
                                    Master branch install
                                    3.5 amp CanaKit PSU
                                    Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                                    HANDHELD
                                    Pi 0 W
                                    SanDisk 32 GB
                                    Random image I found. Had a driver I needed.
                                    IPEGA PG-9157 USB Receiver

                                    mituM ? 2 Replies Last reply Reply Quote 0
                                    • mituM
                                      mitu Global Moderator @IceChes1
                                      last edited by

                                      @IceChes1 said in Games not launching:

                                      That's it. I nanoed into it after starting Contra.

                                      Well done. Except the error message is most likely about a missing bcm_host_is_fkms_active. It seems like you're using an old kernel/firmware (?). Run this, on the PI, from the command line:

                                      sudo apt update
                                      sudo apt upgrade
                                      

                                      let it upgrade everything, then reboot and see if it works.

                                      1 Reply Last reply Reply Quote 2
                                      • IceChes1I
                                        IceChes1
                                        last edited by

                                        @mitu I have everything up and running. Thank you so much!

                                        HOME CONSOLE
                                        Pi 4
                                        SanDisk 64 GB
                                        Master branch install
                                        3.5 amp CanaKit PSU
                                        Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                                        HANDHELD
                                        Pi 0 W
                                        SanDisk 32 GB
                                        Random image I found. Had a driver I needed.
                                        IPEGA PG-9157 USB Receiver

                                        1 Reply Last reply Reply Quote 1
                                        • ?
                                          A Former User @IceChes1
                                          last edited by

                                          @iceches1 what do you mean by this
                                          do I copy this and put it in the command terminal???

                                          PiKillerP 1 Reply Last reply Reply Quote 0
                                          • PiKillerP
                                            PiKiller @A Former User
                                            last edited by

                                            Yes

                                            1 Reply Last reply Reply Quote -1
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