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    Please do not post a support request without first reading and following the advice in https://retropie.org.uk/forum/topic/3/read-this-first

    Games not launching

    Scheduled Pinned Locked Moved Help and Support
    launch problemstart game
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    • IceChes1I
      IceChes1
      last edited by

      I used the master branch from github, following the guide in the Retropie Docs.

      HOME CONSOLE
      Pi 4
      SanDisk 64 GB
      Master branch install
      3.5 amp CanaKit PSU
      Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
      HANDHELD
      Pi 0 W
      SanDisk 32 GB
      Random image I found. Had a driver I needed.
      IPEGA PG-9157 USB Receiver

      mituM 1 Reply Last reply Reply Quote 0
      • mituM
        mitu Global Moderator @IceChes1
        last edited by mitu

        You need to give more details about what game/system you're using and post a log file (/dev/shm/runcommand.log) from the emulator starting.

        1 Reply Last reply Reply Quote 0
        • IceChes1I
          IceChes1
          last edited by

          I'm in the runcommand menu. How do I get to the .log file?

          HOME CONSOLE
          Pi 4
          SanDisk 64 GB
          Master branch install
          3.5 amp CanaKit PSU
          Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
          HANDHELD
          Pi 0 W
          SanDisk 32 GB
          Random image I found. Had a driver I needed.
          IPEGA PG-9157 USB Receiver

          1 Reply Last reply Reply Quote 0
          • IceChes1I
            IceChes1
            last edited by

            The games I'm trying to use:
            NES-Contra
            NES-Galaga
            NES-Super Contra
            Ports-LZDOOM
            GBA-Pokemon Ruby
            GBC-Pokemon Crystal
            GBC-The Legend of Zelda Links Awakening

            The only things that work are anything in the Retropie menu and Kodi.

            HOME CONSOLE
            Pi 4
            SanDisk 64 GB
            Master branch install
            3.5 amp CanaKit PSU
            Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
            HANDHELD
            Pi 0 W
            SanDisk 32 GB
            Random image I found. Had a driver I needed.
            IPEGA PG-9157 USB Receiver

            1 Reply Last reply Reply Quote 0
            • mituM
              mitu Global Moderator
              last edited by

              Launch the game, then get the /dev/shm/runcommand.log file contents and post it here.

              1 Reply Last reply Reply Quote 0
              • IceChes1I
                IceChes1
                last edited by

                I unplugged the SD card. It's currently in my Chromebook. SHM is empty.

                HOME CONSOLE
                Pi 4
                SanDisk 64 GB
                Master branch install
                3.5 amp CanaKit PSU
                Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                HANDHELD
                Pi 0 W
                SanDisk 32 GB
                Random image I found. Had a driver I needed.
                IPEGA PG-9157 USB Receiver

                mituM 1 Reply Last reply Reply Quote 0
                • mituM
                  mitu Global Moderator @IceChes1
                  last edited by

                  @IceChes1 said in Games not launching:

                  I unplugged the SD card. It's currently in my Chromebook. SHM is empty.

                  Yes, that folder (/dev/shm) is RAM backed, so its contents are not actually saved on the card. You need to get the file (via SSH) right after you've run the game.

                  1 Reply Last reply Reply Quote 0
                  • IceChes1I
                    IceChes1
                    last edited by

                    I-
                    The only computer I have is a Chromebook. It can't ssh.

                    HOME CONSOLE
                    Pi 4
                    SanDisk 64 GB
                    Master branch install
                    3.5 amp CanaKit PSU
                    Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                    HANDHELD
                    Pi 0 W
                    SanDisk 32 GB
                    Random image I found. Had a driver I needed.
                    IPEGA PG-9157 USB Receiver

                    mituM 1 Reply Last reply Reply Quote 0
                    • mituM
                      mitu Global Moderator @IceChes1
                      last edited by

                      Sure you can - https://chrome.google.com/webstore/detail/secure-shell-app/pnhechapfaindjhompbnflcldabbghjo?hl=en.

                      1 Reply Last reply Reply Quote 0
                      • IceChes1I
                        IceChes1
                        last edited by

                        I'm just a kid. Installing an app is practically a crisis.

                        HOME CONSOLE
                        Pi 4
                        SanDisk 64 GB
                        Master branch install
                        3.5 amp CanaKit PSU
                        Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                        HANDHELD
                        Pi 0 W
                        SanDisk 32 GB
                        Random image I found. Had a driver I needed.
                        IPEGA PG-9157 USB Receiver

                        1 Reply Last reply Reply Quote 0
                        • IceChes1I
                          IceChes1
                          last edited by

                          I've survived the crisis. This is the error:
                          undefined symbol: bcm_host_is_fkns_active

                          HOME CONSOLE
                          Pi 4
                          SanDisk 64 GB
                          Master branch install
                          3.5 amp CanaKit PSU
                          Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                          HANDHELD
                          Pi 0 W
                          SanDisk 32 GB
                          Random image I found. Had a driver I needed.
                          IPEGA PG-9157 USB Receiver

                          mituM 1 Reply Last reply Reply Quote 0
                          • mituM
                            mitu Global Moderator @IceChes1
                            last edited by mitu

                            @IceChes1 Please post the whole file's contents.

                            What did you use as a base image ? Did you install manually over the latest Raspbian Lite image ?

                            1 Reply Last reply Reply Quote 0
                            • S
                              simonc
                              last edited by

                              1: make sure to have bios files.
                              2: game is corrupted, needs fixing.
                              When you get taken to home screen the game is missing a required file to run so instead it takes you to home page.

                              to save your self hassle and pain, install retroarch on pc/laptop and play with your roms on that before you shift them to the pie

                              1 Reply Last reply Reply Quote 0
                              • IceChes1I
                                IceChes1
                                last edited by

                                @mitu I used Raspbian Buster Full and manually installed.
                                @simonc NES, GBA, GBC etc. doesn't need BIOS. Also, NONE of my games work, so It can't be corrupted ROMs. And for the third thing, I posted earlier that I only have a Chrome OS computer.

                                HOME CONSOLE
                                Pi 4
                                SanDisk 64 GB
                                Master branch install
                                3.5 amp CanaKit PSU
                                Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                                HANDHELD
                                Pi 0 W
                                SanDisk 32 GB
                                Random image I found. Had a driver I needed.
                                IPEGA PG-9157 USB Receiver

                                1 Reply Last reply Reply Quote 0
                                • IceChes1I
                                  IceChes1
                                  last edited by

                                  Here's runcommand.log:

                                  Parameters:
                                  Executing: /opt/retropie/emulators/retroarch/bin/retroarch -L /opt/retropie/libretrocores/lr-quicknes_libretro.so --config /opt/retropie/configs/nes/retroarch.cfg "/home/pi/RetroPie/roms/nes/Contra.nes" --appendconfig /dev/shm/retroarch.cfg /opt/retropie/emulators/retroarch/bin/retroarch: symbol lookup error: /usr/lib/arm-linux-gnuabhif/neon/vfp/libavcodec.so.58: undefined symbol: bcn_host_is_fkns_active

                                  That's it. I nanoed into it after starting Contra.

                                  HOME CONSOLE
                                  Pi 4
                                  SanDisk 64 GB
                                  Master branch install
                                  3.5 amp CanaKit PSU
                                  Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                                  HANDHELD
                                  Pi 0 W
                                  SanDisk 32 GB
                                  Random image I found. Had a driver I needed.
                                  IPEGA PG-9157 USB Receiver

                                  mituM ? 2 Replies Last reply Reply Quote 0
                                  • mituM
                                    mitu Global Moderator @IceChes1
                                    last edited by

                                    @IceChes1 said in Games not launching:

                                    That's it. I nanoed into it after starting Contra.

                                    Well done. Except the error message is most likely about a missing bcm_host_is_fkms_active. It seems like you're using an old kernel/firmware (?). Run this, on the PI, from the command line:

                                    sudo apt update
                                    sudo apt upgrade
                                    

                                    let it upgrade everything, then reboot and see if it works.

                                    1 Reply Last reply Reply Quote 2
                                    • IceChes1I
                                      IceChes1
                                      last edited by

                                      @mitu I have everything up and running. Thank you so much!

                                      HOME CONSOLE
                                      Pi 4
                                      SanDisk 64 GB
                                      Master branch install
                                      3.5 amp CanaKit PSU
                                      Logitech F310, Dell keyboard, Dell mouse, JetFlash Transcend 16 GB USB stick
                                      HANDHELD
                                      Pi 0 W
                                      SanDisk 32 GB
                                      Random image I found. Had a driver I needed.
                                      IPEGA PG-9157 USB Receiver

                                      1 Reply Last reply Reply Quote 1
                                      • ?
                                        A Former User @IceChes1
                                        last edited by

                                        @iceches1 what do you mean by this
                                        do I copy this and put it in the command terminal???

                                        PiKillerP 1 Reply Last reply Reply Quote 0
                                        • PiKillerP
                                          PiKiller @A Former User
                                          last edited by

                                          Yes

                                          1 Reply Last reply Reply Quote -1
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