Hi, please provide all the information that's asked for in https://retropie.org.uk/forum/topic/3/read-this-first
edit: If it's still the "Pre existing build, came with device" you mentioned here, we still can't help you with a third-party image, as @dankcushions already told you over there.
edit: I just saw that this is a double of this post from you yesterday. Please don't to that.