@ken1402 said in Pre-loaded Retropie not recognising the new controller:
will the controllers work after i format the sd card?
https://retropie.org.uk/docs/Controller-Configuration/
the seller's ad caught my eyes - plug and play and require no expertise
This is sadly part of a wider issue. People pay a scammer money for something that is free. The scammer sets it up - often incorrectly. Some scammers even point to this forum for support! Most scammers aren't using the latest version. Although this software can be as complex as you want to make it, it is essentially plug and play in the first instance to be up and running. The guide is a great starting point and if you follow it, you can be up and running in under 30 minutes in my experience with no prior knowledge of anything. Good Luck and there will be loads of assistance on here if you need it but remember to search the forum first as there are hundreds of repeat questions and most are covered in the docs. The most common question is "this rom or that rom will not work...why?"
If you have that question you could read: https://retropie.org.uk/docs/Arcade/ if you are planning on playing arcade games.