Please let me know if this is enough information -- as mentioned, super new to this...
Pi Model: v 3
RetroPie Version Used: v4.1
Built From: downloaded file from retropie site and followed instructions to extract with 7-zip and used Win32DiskImager
USB Devices connected: tried once with just the USB SNES style controller RetroLink and once with both Controller and Keyboard (logitech k400)
Controller used: same as above
Error messages received: no error messages, it just loses controller mapping and essentially requires a reboot
Log found in /dev/shm/runcommand.log (if relevant):
Guide used: many different online guides tried / youtube videos / this forum /
File:
Emulator: Tried with NES / SNES / Genesis
Attachment of config files: how do i copy these out of the device?
Thank you again!